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Our goal is to assist you at any time, Bill. We would like to have a direct conversation with you to assist you with your inquiry. Please feel free to get back to us via the following options and provide us with the washer's model so we can validate the information you need: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide the reference number 1151435190 so our team can pull up your information when you message us. Have a great day. -John
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