“Hi, We recently bought our oven and now the bottom door is locked and we don’t know how to unlock it. The top door still opens, but we don’t know how to fix the other half. What is the solution to the problem?”
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Hi Ang, Let me assist you on this one! To open the full door you need to hold the lever-less area of the handle and to open the upper door press the lever area on the handle and then pull. For more info check page 19 on the user manual. https://bit.ly/2LXCKQv If after doing this the bottom part of the door remain locked please contact us via: Facebook Messenger: http://m.me/samsungsupport Twitter: https://twitter.com/messages/compose?recipient_id=18768513 LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support Toll-free calling: 1-800-SAMSUNG ^Joan
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