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Customer Ratings & Reviews

Your price for this item is $1,398.99

Customer reviews

Rating 4.5 out of 5 stars with 1320 reviews

Rating Filter

Rating by feature

  • Performance

    Rating 3.3 out of 5 stars

  • Ease of Cleaning

    Rating 3.4 out of 5 stars

  • Quality

    Rating 4.4 out of 5 stars

Pros mentioned filter

Cons mentioned filter

90%would recommend to a friend

Customers are saying

Customers value the double oven feature of the Flex Duo range, frequently praising its ease of use. However, some customers have reported issues with the glass top, citing concerns about scratching, bubbling, and cleaning difficulty. A smaller number of users also mentioned inconsistencies with the oven's temperature control. Overall, the positive feedback on the double oven and ease of use appears to outweigh the negative comments regarding the glass top and temperature regulation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 1 Showing 1-20 of 1,320 reviews
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Very happy so far!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Loving this oven so far! The double oven feature is fantastic, especially when preparing those big holiday meals. I’ve never had a convection oven so I’m still working out the kinks on when to change time and temp on a recipe and when not to. I had a few undercooked bread experiments trying to lower temp so when in doubt, do exactly what the recipe says. You can always turn it down next time. The warming drawer with temp control is a great feature. The burner configuration and sizes on the stove top fit all my pots and pans, even my giant cast iron skillet. We got the black stainless to match all of our other Samsung appliances we’ve had for years and no issues with cleaning any of them and messing up the finish as said in other reviews. Overall very happy so far!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    From Chef's view point

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After being without a stove for 5 months (due to backorder) I'm so far pleased. I read reviews that was and wasn't favorable. As far of unfavorable like cooktop being a problem getting clean if you use a ceramic glass cleaner it will help protect cooktop and clean the bottom of your pans! It's a new cooktop it will get much hotter than your previous so it will burn anything on the bottom of pan thus sticking to cooktop. And about oven taking too long to heat and temp is wrong. I timed each top took 10 minutes and bottom 15 and as 1 oven 14. Far as temp not correct if you read your manual it tells you how to adjust if it's to high or low. So overall I think this is a good range. If something changes my mind believe me I will come back and make it known.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven, Ease of use

    Rated 4 out of 5 stars

    Easy to use convection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great looking, very stylish and easy to use. I thought a convection oven would be hard to adjust to but I found it very easy. It's been working beautifully. The 2 doors save energy too.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 4 out of 5 stars

    Beautiful New Range

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new Samsung dual Convection Range. I would have given it 5 Stars except for one thing. Being alone I often prefer the smaller oven however you can only use it in convection mode. Mostly I am fine with that but there are times when you want the fan off. Oh and 1 more thing, with a full warranty it was not cheap! $1,781.12

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello ChefDan! Thanks for your review! ^Ty Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    No issues, and the double oven has been nice

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We knew that a double oven could be convenient, but surprised how often it has come in handy. The warming drawer has also been great to have. Picked up Chinese food the other night and didn’t want it to get cold before the other half got home. Turned the warming drawer to medium and everything was super warm for us by the time he got home. It’s the little features with this oven that sets it apart from the 2015 induction oven that we were using.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    great oven!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    we love our oven. We changed all our kitchen to stainless steel. we now need to get the dishwasher to match.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great range

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my first convection oven! It has two separate ovens and the door opens in separate parts or as one

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Everything that we thought it would be.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. It arrived just before the holidays and being able to cook multiple things at once was a real time saver. So much better than the single oven it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We were going to go with the model below this one but glad we didn’t. Convection in both the upper and lower as well as ability for double burner on top of stove is a great feature. A welcomed addition to the rest of the Samsung appliances we have. The black stainless is much easier to clean, especially with kids.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A great buy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This stove is great. The fast boil burner is just that. It heats up fast. The double oven cut down on my cooking time. If you are looking for a great range, this is it.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Samsung Stove

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my Samsung double oven stove. The smaller oven is all I have used so far. No issues at all mechanically. I just wish the smooth tops had a better surface than black glass that always shows every smudge.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Worth it!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this installed for just over a year now. LOVE the look and half oven option, it preheats super quick. Only complaint is the smaller top oven doesn't cook well for frozen pizza, but the bottom oven does for some reason. Also top oven only has convection bake option but we didnt even realize until 6 months later & it clearly didnt effect our baking times because we baked as usual with it with no problems. Truly do love this oven though once you figure out exactly how it bakes compared to previous ovens.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Fabulous

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love the split oven. I dont have to heat up the whole oven

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 3 out of 5 stars

    Easily Damageable Cooktop

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The oven has been great. The dual oven is amazing for cooking multiple things at a time. They warm up very quickly (less than 3 minutes) which is a lot better than a Kitchen Aid we had in the past that took 10-15 minutes to warm up. Out major complaint is the stove top. It scratched within a week of use. Now it has burnt water damage that seems to be really hard to get rid of. Plus, Samsung sees this as a "cosmetic" issue, they won't repair or replace it. That is extremely disappointing since we've had the product less than 6 months.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Stephen,

      Thank you for reaching out and letting us know that your Samsung range has burnt water damage which is hard to remove. We understand how important it is for you to have a gas range that looks presentable, and we apologize if you're unable to get it repaired or replaced, given the fact that you only have it for six months. We're here to help.

      Attached is a link to a troubleshooting guide that provides information on cleaning your Samsung gas cooktop.
      https://www.samsung.com/us/support/answer/ANS00049945/

      I've also included a link for the user manual (pages 40-47), where you will find additional information on maintaining your appliance, including the care and cleaning of the glass cooktop.
      https://downloadcenter.samsung.com/content/UM/202103/20210316115610650/NE59J7850WS_AA_DG68-00600A-09_EN-MES-CFR_WEB.pdf

      For reference, you may also click the link below so you'll be routed to our Warranty page containing warranty information that you can check.
      https://www.samsung.com/us/support/warranty/?model=N0020399&modelCode=NE59J7850WG/AA

      For other concerns, do not hesitate to reach out via our Support Channels below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Thank you, and stay safe!

      Your Reference Ticket Number: 1144162438

      -Angelica Samsung

  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Great Appliances for a Kitchen Reno on a Budget

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Electric Range and Over the Range Microwave are sleek additions to any kitchen. With features such the Flex Oven, the Extended Cook Top for large stovetop cooking and quiet sound Microwave, it gives gourmet kitchen amenities to a kitchen reno on a budget.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      A great looking kitchen makes the house look beautiful. Sleek designs are what we strive for and we are delighted you are enjoying your units. Thank you for your loyalty to Samsung. ^SuSu Samsung

  • Rated 5 out of 5 stars

    Excellent upgrade.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this stove a little over 2 months. The construction is durable and high quality. It replaced a 12 year old unit. The controls are precise. The temp is quick to come up. You do need to clean the stove top every time it is used. However, it looks brand new when you're done. I love the duo oven. Great feature. Main reason we purchased this model. A lot of flexibility. Highly recommend.

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Great upgrade!

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the split oven! I can use two ovens in a same time. The glass is easy to keep clean Samsung did it again!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a small scratch but they took care if it for me quickly! Beautiful stove in black stainless steal. I love the shine on it and it works great. Convection ovens too!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great flexibility and look

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great look in our kitchen! The flexibility is outstanding! It is a lot of buttons and settings because of the flexibility which might be intimidating to some. But, it is totally worth it to be able to do precisely what you want. The layout is intuitive. Dimensions were exactly as advertised and delivery / install was quick and easy. Preheats very quickly and cooks great! Very happy with this so far!

    I would recommend this to a friend
  • Pros mentioned:
    Double oven

    Rated 5 out of 5 stars

    Love the double oven

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve always wanted a double oven!!! Ive only used the small one on top so far, but I love it.

    I would recommend this to a friend
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