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Questions & Answers

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Page Showing 141-160 of 201 questions
  • QuestionDoes this phone have dual SIM card slots

    Asked by Woodywins.

    • Answer Yes! The Galaxy A12 is a dual SIM device. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionDoes this phone work with Telus in Canada?

    Asked by frankHurley.

    • Answer Hello, FrankHurley. Although this Galaxy A12 is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionWhat version of android does this run on?

    Asked by Santiago.

    • Answer My understanding is Android 10 out of the box. Android 11 has been released and Android 12 is scheduled for release later this year.

      Answered by Mark

  • QuestionDoes this phone have a headphone jack

    Asked by Chicken.

    • Answer Hi There, Thank you for bringing this to our attention. I appreciate you raising your query about the headphone jack availability of the Galaxy A12. To answer your question, yes, it does have a stereo ear jack of 3.5mm. For your reference, kindly visit the user manual on Page 5: https://downloadcenter.samsung.com/content/UM/202107/20210701023025700/SAM_A125_EN_UM_R_11.0_032921_FINAL_AC.pdf You may also visit our website under the "Specs" section for more information: https://www.samsung.com/us/mobile/phones/galaxy-a/galaxy-a12-unlocked-sm-a125uzkdxaa/#specs Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144298551 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionIs this a 4 g phone? I'm trying to find a 4g before they disappear.

    Asked by P.

    • Answer That is a great question, P! The Galaxy A12 is a 4G device. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionWill this phone work in Argentina with an Argentinian carrier?

    Asked by Patricio.

    • Answer Hi Patricio! Thank you for bringing this to our attention, and interested in whether the Galaxy A12(Unlocked) works in Argentina. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number:1144297198 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionHow can I use this phone in Europe because I go to live there

    Asked by Ana.

    • Answer Hi Ana! Thank you for bringing this to our attention. We value your query on whether the Galaxy A12 (Unlocked) works in Europe. In line with this, unlocked Samsung phones work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144289809 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • Questionis it a DUAL SIM phone

    Asked by Anonymous.

    • Answer Hi There! Thank you for contacting us about this and taking an interest in whether the Galaxy A12 caters to dual SIIM card trays. In accordance with, yes, the device supports to dual SIM card slot. For your reference, kindly visit the user manual on Page 6: https://downloadcenter.samsung.com/content/UM/202107/20210701023025700/SAM_A125_EN_UM_R_11.0_032921_FINAL_AC.pdf Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144301736 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionWill this cell phone work with T-mobile. Will it also work in Nigeria?

    Asked by Teni.

    • Answer Hi it does work with T-mobile I don’t have any problems with it. I don’t know about a Nigeria but it works great out here

      Answered by Jorge

  • QuestionIs the A12 volte capable?

    Asked by Steve.

    • Answer Hi Steven. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy A12. Note: In order to use VoLTE, make sure your Samsung Galaxy A12 is updated to Android 6.0 (Marshmallow) or above. Voice Over LTE (VoLTE) uses the LTE network (SIM cards need to be LTE capable) to make higher-quality voice calls. The phone you are calling also needs to work with VoLTE 1. Swipe down from the top of the screen with one finger 2. Tap the Settings icon 3. Tap Connections 4. Tap Mobile Networks 5. Tap the status switch beside VoLTE Calls to toggle it on and off Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144300535 Have a great day. ^Charles

      Answered by Samsung

  • QuestionWill this work eith metro pcs

    Asked by Gary.

    • Answer Hi Gary! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (Unlocked) works with Metro PCS. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144296312 Have a great day. Melardo

      Answered by Samsung

  • QuestionWill this phone work with a mexican carrier like Telcel?

    Asked by Juan.

    • Answer Hello, Juan. Although this Galaxy A12 is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionIs this a 5G phone?

    Asked by Ma.

    • Answer No, it is NOT a 5G phone.

      Answered by Harry

  • QuestionHi Can i this phone in india

    Asked by Bobby.

    • Answer Hi Bobby! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (Unlocked) works in India. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144296328 Have a great day. Melardo

      Answered by Samsung

  • QuestionWill this phone be able to activated in Nigeria

    Asked by val.

    • Answer Hi Val! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (Unlocked) works in Nigeria. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144296350 Have a great day. Melardo

      Answered by Samsung

  • Questioncan verizon be used as the aervice provider

    Asked by jan.

    • Answer Hi Jan! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (Unlocked) works with Verizon. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144296374 Have a great day. Melardo

      Answered by Samsung

  • QuestionCan this phone be bought in stores? and can it carry 2 sim cards?

    Asked by omi.

    • Answer I don't know whether it can be sold in stores but I don't think so least not at Best Buy it does carry two SIM card

      Answered by Forgiven

  • QuestionCan it work outside America?

    Asked by Bose.

    • Answer Hi Bose! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (Unlocked) works outside America. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144296415 Have a great day. Melardo

      Answered by Samsung

  • QuestionWhy is there a $50 discount upon activation of the phone? What is meant by "activation" when the device is unlocked as to which carrier is utilized by the customer?

    Asked by gf1422.

    • Answer Hello, when buying this unlocked phone you can choose the option of activating it thru your carrier, but this is only if you wanna save yourself $50 dollars, other wise the price of the phone on a straight buy without activation is around $199 or so, but you'll be tide to a contract, me personally choose the paying full price on put on there my own Sim card wich in the long run is better savings, I use this phone with cricket wireless and telcel no problem!

      Answered by JCOM