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Hi Steven. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy A12. Note: In order to use VoLTE, make sure your Samsung Galaxy A12 is updated to Android 6.0 (Marshmallow) or above. Voice Over LTE (VoLTE) uses the LTE network (SIM cards need to be LTE capable) to make higher-quality voice calls. The phone you are calling also needs to work with VoLTE 1. Swipe down from the top of the screen with one finger 2. Tap the Settings icon 3. Tap Connections 4. Tap Mobile Networks 5. Tap the status switch beside VoLTE Calls to toggle it on and off Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144300535 Have a great day. ^Charles
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