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Page Showing 1-20 of 201 questions
  • QuestionWhat does unlocked mean?

    Asked by LMB1969.

    • Answer It simply means It's not assigned to any carrier . You only have a s card from your old phone or what ever carrier At&t ,Boost , Verizon and many others

      Answered by MrMike

  • QuestionWill this phone work with AT&t Prepaid?

    Asked by Angie.

    • Answer Hi @Angie, Yes, it will! David, AT&T Community Specialist

      Answered by AT&T

  • QuestionIs this phone compatible with Verizon?

    Asked by Robert.

    • Answer Yes

      Answered by Pumpkinspice

  • QuestionWill this phone work in the Philippines using a Philippine sim card?

    Asked by Kristine.

    • Answer Yes it certainly will.

      Answered by ChudMasterGeneral

  • QuestionDoes Galaxy A12 come with headphones in the box?

    Asked by mallbaan.

    • Answer No the Samsung A12 does not come with headphones but it does come with a Wall Charger

      Answered by Anonymous

  • QuestionDoes this product come with a wall charger for the United States? I was wondering if I’d have to buy another US charger because they are $30 extra dollars.

    Asked by SomeRandomShopper.

    • Answer Great question! A new Galaxy A12 does come with a charger. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionIs this phone compatible with Boost Mobile network?

    Asked by BMUser.

    • Answer Hello there. Although this Galaxy A12 is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionWill this phone works in Jamaica?

    Asked by S.

    • Answer Yes, it most certainly, definitely will work in Jamaica.

      Answered by Bold

  • QuestionCan the Samsung galaxy a12 take 2 sim card? (Dual Sim) ?

    Asked by jadem.

    • Answer Yes there's 2 spaces.

      Answered by Samantia2015

  • QuestionI am an AT&T prepaid customer. What options should I take i.e., activate when I purchase or activate later, in order to replace my current phone with this phone.

    Asked by frankd26.

    • Answer Hi @frankd26 you would use the activate later to be able to use your current SIM card. As long as the SIM card is the same size it should work. If you have any issue with the SIM, just give us a call, chat or visit an AT&T store for help. Roy, AT&T Community Specialist

      Answered by AT&T

  • QuestionWill this phone work with Verizon?

    Asked by KLPT.

    • Answer Hello. Although this Galaxy A12 is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionIs ok to use in cuba ?

    Asked by Lissy.

    • Answer Hi Lissy! Thank you for reaching out to us. We appreciate your interest in knowing if Galaxy A12 (Unlocked) works in Cuba. Yes, an unlocked phone works on multiple networks, and make sure that you have a compatible SIM card. SIM cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144364751 Have a great day. Melardo

      Answered by Samsung

  • QuestionIs this phone compatible with the current AT&T 5g requirements?

    Asked by Sherri.

    • Answer Be careful. That sounds like weasel wording from Samsung. They should be able to give a more solid answer. My unlocked Galaxy J337u (purchased at Best Buy) stopped working when AT&T rolled out 5g. Only the J337a (the version for AT&T's own customers) was on their "whitelist" of phones that would continue working. I was blindsided!! That's why I purchased a Samsung quality 4g-lte phone. It was supposed to work another decade after 5g was rolled out this year. I've been without phone service for 3 weeks now!!! My Lifeline provider (an AT&T reseller) blames AT&T. The President's Office of AT&T insinuates Samsung is at fault and accepts no responsibility for what they have done with the rollout. They refer me back to my provider, and now I have to get a new phone. My J337u was great!... Now it's become another paperweight! So much for the name "lifeline" service. (Guess the gamesters are happy that they can shave off a few milliseconds here and there with this so-called 3g shutdown.)

      Answered by Dennis

  • QuestionDoes a new A12 come with a sim card? Or is it sold separately?

    Asked by Michelle.

    • Answer The phone does not include a SIM card. The SIM card is provided by the company that gives you access to their network for cell and data service. When you activate a service, a SIM card is provided. The A12 SIM slot is for a Nano SIM.

      Answered by techpanda

  • QuestionCan this be used with Xfinity?

    Asked by LYNDA.

    • Answer Hi Lynda, Thank you for bringing this to our attention. I appreciate you taking the time to raise this inquiry regarding whether Samsung - Galaxy A12 32GB(Unlocked) can be used with Xfinity. Since the phone is an unlocked model, you can use it with any carrier. Please note that your SIM card must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. Please refer to this link for more information: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144253037 Have a great day. ^Charles

      Answered by Samsung

  • QuestionDo it have a dual Sim card ?

    Asked by Cindy.

    • Answer Yes it has dual sim card slots.

      Answered by Bubu14

  • QuestionDoes this work with straight talk?

    Asked by Anonymous.

    • Answer Hey there. If a phone comes unlocked, you have the option of which carrier's service is connected to the device. We would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionWhat type of charging port does the A12 have (i.e. usb-c, micro usb, etc). Thank you.

    Asked by Beth.

    • Answer The Samsung A12 has usb-c charging.

      Answered by Blue64chevy

  • QuestionHow Do I transfer existing number to new phone. Does it use sim card?

    Asked by Me.

    • Answer When you go into the store they will help you make the transfer. Yes they move the sim card as well.

      Answered by Auntbobbie