“I have an A71 that suddenly locked up and asked for a password which it never had. I am locked out of all my data. I see the A16 will accept my old data IF the locked phone will allow it. I don't want to pay for a repair just to unlock the A71.”
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My phone locked up for no apparent reason and i went to the Geek Squad for help. The phone was taken into the back for someone else to look at. When returned, the young lady I gave my phone to had no explanation as to what the problem was. Someone i know suggested Gemini, the new built in feature in Samsung phones may be the problem. My phone akways runs very hot btw
Sorry, there was a problem. Please try again later.Salutations Michael, thanks for reaching out about your Samsung Galaxy A71. If your phone or tablet is not recognizing your PIN, pattern, password, fingerprint, or face unlock, rebooting the device or entering Safe Mode can help solve the problem. Sometimes you may be prompted to try an alternate method, like your password. Please take a moment to review, "Unable to unlock Galaxy phone or tablet's screen" to help resolve what you have described to be experiencing with your device. Feel free to reach out to Support if you would like any further assistance. Thanks for being a loyal Samsung customer. - Debra
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