Questions & Answers

Q: QuestionCan I charge my Galaxy Buds2 Pro charger with my Samsung Galaxy23 phone charger?

Asked 2 years ago by Harry731.

• A:Answer Yes you can. I use my Samsung phone charger with my Earbuds. I'm pretty sure the USB-C is universal. (The small end of the cable) You can use any brand USB-C for charging your Earbuds and other similar items. It recommended using the same manufacturer for better compatibility. For me, I always ask Best Buy Total Tech to ensure I have the right info.

  Answered 2 years ago by BESTBUYPOINTS

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Q: QuestionAre the ear buds able to be utilized separately? I like to use one and sometimes switch to the opposite ear for comfort.

Asked 4 years ago by LG.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender

• A:Answer Yes! Infact i'm doing so right now! using the right earbud solo while the left one is in the case charging and closed! But you can switch it up and do the same with the left one while the right one is in the case closed

  Answered 4 years ago by EliteSpeedster

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Q: QuestionAre these compatible with the Galaxy Note 9 phone?

Asked 6 years ago by Macrich45.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Yes, that's my phone. It works perfectly, the built in app is super cute and the look is chic.

  Answered 6 years ago by TreyVerified Purchase

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Q: QuestionAre they compatible with a Motorola Phone?

Asked 4 years ago by Brandi.

• A:Answer Hi Brandi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy Buds2. Yes, this is compatible with any device with a BlueTooth connection. But to maximize the full potential of the device, you would need to have the Samsung wearable app, which you may or may not be able to install on your phone. ^Charles

  Answered 4 years ago by Samsung

  
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Q: QuestionWhat is the difference between these and the pros?

Asked 4 years ago by Daniel.

• A:Answer Both ear buds are great. I use the Beats Pro's for working out. I use the Galaxy Buds 2 for my Samsung products (Laptop, Phone). I also use the Buds for working out as well. I can't choose between the two.

  Answered 4 years ago by Geee

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Q: QuestionWill these work with an IPhone 7?

Asked 5 years ago by Popwebelo.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Hello Popwebelo, great question! These earbuds are compatible with iPhone 7 ↑, iOS 10 ↑. ^Elizabeth

  Answered 5 years ago by Samsung

  
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Q: QuestionAre these compatible with my Google pixel

Asked 6 years ago by DJ.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Hello DJ, that's a really good question! These earbuds are compatible with smartphones and tablets running Android 5.0 or higher and with more than 1.5GB of RAM. ^Elizabeth

  Answered 6 years ago by Samsung

  
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Q: QuestionHi, Does any 1 recommend these Samsung Galaxy 2 buds especially if u are a music lover, Do they have good bass, Are they also loud buds ? How would any 1 recommend these 1-10, 10 being the best. Thank u & Happy Holidays

Asked 2 years ago by Nikki.

• A:Answer Sound is great. I have issues getting them out of case and getting them positioned correctly in my ear. That may just be me.

  Answered 2 years ago by GreatsoundVerified Purchase

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Q: Questioncan i connect to my tv

Asked 4 years ago by karena0315.

• A:Answer Hi Karena0315, Thank you for reaching out to us. We appreciate your interest regarding if the Galaxy Buds2 can be connected to a TV. In line with this, yes, the device can be connected when watching the TV, so you can enjoy, listen and control the volume without interrupting anyone nearby. Here is a link under the "Pair your earbuds to your TV" for some steps: https://www.samsung.com/us/support/answer/ANS00086702/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144348525 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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Q: QuestionWill these work well with an Iphone? I bought the airbuds and they did not hold a charge through a portion of my work day.

Asked 6 years ago by Kdcchuff.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Yes the galaxy buds + are compatible with iPhone. I own one myself and have no issues at all when pairing my iPhone. Battery life is great, I get 2 work days without charging them. May I add you can answer calls by tapping the bud which is a bonus for me.

  Answered 5 years ago by Thing2

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Q: QuestionCan thesebe paired with 2 phone

Asked 6 years ago by Anonymous.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Yes but does not switch to the other device automatically. Example I have my buds plus paired to personal phone Galaxy S9+ and work phone iphone8. If I am listing to podcast on Galaxy and iPhone rings I would need to click the buds in Bluetooth settings to answer call on buds plus on iphone. Then click buds plus on Galaxy Bluetooth settings to go back to podcast on the galaxy. You do not have to unpair. I have herd that if the two devices are Samsung it will switch automatically. Example Samsung phone and tablet or computer it will go to the call then back again automatically with out Bluetooth settings.

  Answered 6 years ago by AbrithVerified Purchase

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Q: QuestionAre they compatible with IPhone 6

Asked 6 years ago by Bala.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Hello Bala, that's a really good question! These earbuds are only compatible with iPhone7 or later models with the iOS 10 or higher. ^Elizabeth

  Answered 6 years ago by Samsung

  
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Q: QuestionI'm concerned about fit. Anyone know what ear stays are included w/Buds+? My old Bose wired headset come with a 'stay-hear' which (to me) is a very comfortable fit. I'm not a fan of most 'plunger' types.

Asked 6 years ago by RobMP1.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Hello RobMP, that's a really good question! These earbuds have three adjustable ear and wing tip sizes that come in the box to ensure a comfortable fit. Mix and match to find the perfect fit for any ear shape or size. ^Elizabeth

  Answered 6 years ago by Samsung

  
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Q: QuestionAre these ready to ship out or delay?

Asked 6 years ago by javierz0509.

This question was asked about the related product: Samsung - Galaxy Buds+ True Wireless Earbud Headphones - Black

• A:Answer Mine has been delayed for about 4 days now.

  Answered 6 years ago by David

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Q: QuestionCan you track these earbuds in the case

Asked 3 years ago by Bstime.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Graphite

• A:Answer Yoy can with the SmartThings Find app. You can download it by poking around in the 'Find My Earbuds' setting on the Galaxy Wearabe app thats preinstalled.

  Answered 2 years ago by HashCollision

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Q: QuestionWill they connect to a Samsung TV

Asked 3 years ago by Anonymous.

• A:Answer Yes

  Answered 3 years ago by AutumnmeloVerified Purchase

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Q: QuestionAre these compatible with MacBook Pro?

Asked 3 years ago by BestByte.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender

• A:Answer Worked with iphone 13 so im going to say they will work with all apples

  Answered 3 years ago by BestBuyPointsMan

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Q: QuestionWill the Samsung Galaxy Buds2 work with music from YouTube? Thank you and God Bless!

Asked 4 years ago by Levi.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - White

• A:Answer Yes you be able to hear audio from YouTube and any other audio on your device.

  Answered 4 years ago by Jakura

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Q: QuestionHas anyone else had issues with these randomly disconnecting? I sync them to my computer when doing homework and they randomly disconnect.

Asked 4 years ago by MommaTraver.

This question was asked about the related product: Samsung - Galaxy Buds2 True Wireless Earbud Headphones - Lavender

• A:Answer Hi MommaTraver, Thank you for reaching out to us. We apologize for the inconvenience this may have caused you, as your Galaxy Buds2 randomly disconnects to your computer. I understand how essential it is to continue using them while doing your schoolwork activities. Please visit this link for some troubleshooting guide with your buds: https://www.samsung.com/us/support/troubleshooting/TSG01111318/. Also, you may check for software updates on your buds: https://www.samsung.com/us/support/answer/ANS00078087/. Should you encounter the same issue, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144223306 Thank you for choosing Samsung. Have a great day! ^Chrystel

  Answered 4 years ago by Samsung

  
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