Has anyone else had issues with these randomly disconnecting? I sync them to my computer when doing homework and they randomly disconnect. null

Question

Samsung · Accepted Answer

Hi MommaTraver,

Thank you for reaching out to us. We apologize for the inconvenience this may have caused you, as your Galaxy Buds2 randomly disconnects to your computer. I understand how essential it is to continue using them while doing your schoolwork activities.

Please visit this link for some troubleshooting guide with your buds:
https://www.samsung.com/us/support/troubleshooting/TSG01111318/.

Also, you may check for software updates on your buds:
https://www.samsung.com/us/support/answer/ANS00078087/.

Should you encounter the same issue, you may reach us via the following for immediate support:

1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513

Reference Number: 1144223306

Thank you for choosing Samsung. Have a great day!

^Chrystel

Senjoli · Answer

They go to sleep after 30 minutes of inactivity for me.

Leslie · Answer

I haven't had any issues. Be sure to check the app and see if you have any pending updates.

Answer

I have only used them with my phone. I have never had this issue while using my phone.

“Has anyone else had issues with these randomly disconnecting? I sync them to my computer when doing homework and they randomly disconnect.”

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