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Page Showing 141-152 of 152 questions
  • QuestionThis one come with single sim or dual sim option ?

    Asked by Rebel.

    • Answer Hi Rebel! Thank you for reaching out to us. We appreciate your interest in knowing how many SIM card slots are for Galaxy S21 5G (Unlocked). This phone model has one physical SIM card slot and embedded SIM (eSIM). You may access the user's manual about "SIM Card Manager" on page 122 for your reference https://downloadcenter.samsung.com/content/UM/202201/20220129012829519/SAM_G991_G996_G998_EN_UM_OS12_121721_FINAL_AC.pdf. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference #: 1144326639 Have a great day. Melardo

      Answered by Samsung

  • QuestionWill this phone work on any international GSM card? Because currently i am not living in USA

    Asked by AaronK.

    • Answer If u buy the phone unlocked it should work as long as u have a nano sims card

      Answered by Battlecall922

  • Questionis this wi-fi 6 able

    Asked by Artist58.

    • Answer Yes it is

      Answered by Battlecall922

  • QuestionCan this phone be used if I move to Europe?

    Asked by Lisa.

    • Answer Hello Lisa, Thank you for bringing this to our attention and raising your query regarding if the Galaxy S21 5G (Unlocked) works in Europe. In line with this, unlocked phones by Samsung work on multiple networks. Also, it gives you the freedom to switch carriers any time and make sure that you have a compatible SIM card. Please note that sim cards must be compatible with the area's available networks. International calling, data services, and coverage vary by the network provider. Contact provider for details. You may visit our website for more information about unlocked phones: https://www.samsung.com/us/mobile/phones/unlocked-by-samsung/ You may also check out our website under "Learn about Unlocked phones" for further information: https://www.samsung.com/us/smartphones/galaxy-s21-5g/buy/galaxy-s21-5g-128gb-unlocked-sm-g991uzaaxaa/ Should you need more assistance, you may reach us via the following for immediate support: 1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 2. Facebook Messenger: http://m.me/samsungsupport 3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513 Reference Number: 1144262108 Thank you for choosing Samsung. Have a great day! ^Chrystel

      Answered by Samsung

  • QuestionWill you accept galaxy a71 as trade in. Also is the s21 water resistant. Is the charging port covered. Thanks

    Asked by Anonymous.

    • Answer Hi. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy S21 5G. The Galaxy S21 has an IP68 rating that is good enough to be submerged in water under 1.5 meters for 30 minutes. The charging ports are open just like any other standard phone. Your Galaxy phone's dust and water resistance (IP rating) https://www.samsung.com/us/support/answer/ANS00077679/ What does IP68 rating mean for Galaxy devices? https://www.samsung.com/global/galaxy/whatis/ip68/#:~:text=Devices%20backed%20by%20an%20international,for%20up%20to%2030%20minutes. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144248374 Have a great day. ^Charles

      Answered by Samsung

  • QuestionI bought Samsung S21 recently, It doesn't have "SIM card manager" under connection of settings. How to setup to use eSIM ?

    Asked by AmyC.

    • Answer Hi AmyC. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy S21 5G. Activate your eSIM Make sure you're connected to the internet through Wi-Fi. Swipe up on the Home screen to view your apps. Tap Settings > Connections > SIM card manager. Choose Add mobile plan > Scan carrier QR code. Use your camera to scan the T-Mobile eSIM QR code. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144274354 Have a great day. ^Charles

      Answered by Samsung

  • QuestionI have an AT&T phone (inserted an AT&T sim), but it is very SLOW. Can I insert the sim in a Galaxy S21 5G phone and continue to use without any glitches/issues?

    Asked by John.

    • Answer Hello, John. We are really sorry about any performance issues you are having with your Galaxy S21 5G. We would love to get more information to assist you. Please reach out to us on Facebook at (http://m.me/samsungsupport) or Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). We look forward to speaking with you. ^Kayla

      Answered by Samsung

  • Questionwhat's the difference between a galaxy s20 that's unlocked when I purchase it or one a galaxy s20 that is already a verizon? does unlocked have any more capability such as storage or card placement than a verizon phone>

    Asked by dove.

    • Answer That is a great question! The difference in an unlocked Galaxy S21 5G from one that is already serviced through Verizon is that you are able to choose which carrier you would like to connect services with. Thank you for asking this question. ^Kayla

      Answered by Samsung

  • QuestionCan you get this deal if u have AT&T prepaid already.

    Asked by Momme.

    • Answer With at&t u should still be able to get the deal since bb offers at&t phones for samsung

      Answered by Battlecall922

  • QuestionIf I Pre-Order at Bestbuy, will I get the same instant credit and smartTag as if I bought it from samsung.com?

    Asked by Nick3312.

    • Answer Best buy barely price matches anymore, so i wouldnt hold ur breath for it. If i had to offer im opinion i would just order from samsung.

      Answered by Battlecall922

  • QuestionWill this unlocked phone work with Xfinity mobile?

    Asked by IZZY.

    • Answer Hello, Izzy. Although this Galaxy S21 5G is unlocked, we would suggest contacting the carrier to ensure their services can be added. Thank you for asking this question. ^Kayla

      Answered by Samsung