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Hi AmyC. Thank you for bringing this to our attention. I appreciate your taking the time to raise this inquiry regarding the Samsung - Galaxy S21 5G. Activate your eSIM Make sure you're connected to the internet through Wi-Fi. Swipe up on the Home screen to view your apps. Tap Settings > Connections > SIM card manager. Choose Add mobile plan > Scan carrier QR code. Use your camera to scan the T-Mobile eSIM QR code. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Reference Number: 1144274354 Have a great day. ^Charles
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