“What is the proper remote control for the HW-A650. My open box has the AH59-02767A but googling it shows it should be the AH81-09784A. When the SB and TV are on and connected, the SB remote stops working completely. TV is Insignia Fire. Arc is connected”
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Hi Camf! I’m sorry to see that you are having difficulties with the remote included with your soundbar. So that we can better troubleshoot towards a solution, please reach out to Samsung Support at: 1-800-SAMSUNG, available 8AM - 12AM EST, 7 days a week, or Chat with us on Samsung.com: https://www.samsung.com/us/support/contact/ ^Tim
Sorry, there was a problem. Please try again later.I'm still trying to figure out the remote myself. I can get it to work but not for the volume.
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