“I received this not even two weeks ago. The battery does not hold a charge for more then 20 min and that's on lowest or highest setting.”
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Hi Lee, We know the convenience of having a vacuum to clean our homes. Let us help you. Various brushes and usage conditions may result in different charging and cleaning durations. On page 19 of the model's user manual link below, you can check the charging timetable. https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf With more battery consumption, the battery's utilization duration may decrease. At the time, if the battery is rapidly depleting or no longer charges, kindly replace it. You can purchase a VCA-SBTA60/XAA replacement battery at the link below. https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-jet-60-replacement-battery-vca-sbta60-xaa/#specs Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147459984, which will help our team pull up your information. ^Rainly
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