Questions & Answers

Q: QuestionWhat is the maximum runtime of this Samsung vacuum on a single charge?

• A:Answer The maximum runtime of this vacuum on a single charge is up to 40 minutes.

Q: QuestionDoes this Samsung vacuum come with a crevice tool?

• A:Answer Yes, a crevice tool is included with this vacuum.

Q: QuestionHow much does this Samsung vacuum weigh?

• A:Answer This vacuum weighs 5.1 pounds.

Q: QuestionHow many layers are there in the filtration system of this Samsung vacuum?

• A:Answer This vacuum features a 5-layer filtration system.

Q: QuestionCan the filter in this Samsung vacuum be washed?

• A:Answer Yes, the filter in this vacuum is washable.

Q: QuestionHow does this do with picking up cat litter. Thanks.

Asked 3 years ago by Ladybug.

• A:Answer It would probably be better to use for picking up cat litter remnants that spill over on to the hardwood floor. I would not buy it for getting cat litter out of carpet or vacuuming cat litter from the litter box.

  Answered 3 years ago by OldLady

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Q: QuestionIs this good for pet and human hair or does the brush get clogged?

Asked 6 months ago by FurandHumanMom.

• A:Answer On the highest setting but it'll get the job done

  Answered 5 months ago by GregSVerified Purchase

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Q: QuestionIt said 40 minutes of battery time, but is that on the highest level or normal? If it is 40 on normal, how long does it last on high?

Asked 6 months ago by pluv.

• A:Answer about 15 minutes

  Answered 5 months ago by user335620Verified Purchase

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Q: QuestionHi I was using it this week and when its on the low setting it makes a weird noise and then turns and the motor over heats any ideas what's wrong with it?

Asked 9 months ago by Mully.

• A:Answer If you have the protection plan, take it in and have them look at it. Could be faulty

  Answered 5 months ago by GregSVerified Purchase

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Q: QuestionI received this not even two weeks ago. The battery does not hold a charge for more then 20 min and that's on lowest or highest setting.

Asked 1 year ago by Lee.

• A:Answer Hi Lee, We know the convenience of having a vacuum to clean our homes. Let us help you. Various brushes and usage conditions may result in different charging and cleaning durations. On page 19 of the model's user manual link below, you can check the charging timetable. https://downloadcenter.samsung.com/content/UM/202303/20230327113427614/O_VS6700AL_IB_DJ68-00861T-01_AP_EN_MES_230320.pdf With more battery consumption, the battery's utilization duration may decrease. At the time, if the battery is rapidly depleting or no longer charges, kindly replace it. You can purchase a VCA-SBTA60/XAA replacement battery at the link below. https://www.samsung.com/us/home-appliances/home-appliances-accessories/vacuums/samsung-jet-60-replacement-battery-vca-sbta60-xaa/#specs Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147459984, which will help our team pull up your information. ^Rainly

  Answered 1 year ago by Samsung

  
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Q: QuestionIf I purchase this on line can it be shipped to another address such as Pittsburgh

Asked 1 year ago by Julie.

• A:Answer Dear Valued BestBuy Client, Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to inquire if they shipped to your preferred delivery address. Have a great day. -John

  Answered 1 year ago by Samsung

  
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Q: QuestionIs this good for carpet cleaning?

Asked 2 years ago by bravesfan.

• A:Answer yes it works great on carpet

  Answered 5 months ago by user335620Verified Purchase

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Q: QuestionThe brush attachment cracked of at tip of vacume??? I have had it less than 10 months? Cant put back together,as plastic snap in parts cracked!! Is there replacement parts, as this stick vacum was not cheap in price,but cheaply made!!

Asked 2 years ago by Debra.

• A:Answer Hi Debra, We all want to ensure that our cleaning appliances are in good shape. To help you check the availability and compatibility of your vacuum's brush attachment, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 a.m. – 6:30 p.m. EST, Monday – Friday. Have a nice day. ^Aloe

  Answered 2 years ago by Samsung

  
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Q: QuestionCan you buy an extra battery

Asked 2 years ago by Mystic.

• A:Answer Yes For $130.00

  Answered 1 year ago by Anonymous

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Q: QuestionDose this have attachments?

Asked 2 years ago by questions.

• A:Answer Yes. The vacuum comes with four attachments. The main brush head, a smaller upostry brush head, a small dusting head, and a crevice tool.

  Answered 11 months ago by DavidMVerified Purchase

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Q: QuestionIt has a washable filter that can be easily rinsed after use, but I wonder how long it will last, mainly because the filter replacement cost $50. Does anyone know?

Asked 3 years ago by Newark.

• A:Answer Hi RonNewark, We appreciate your query if how long the washable micro filter last on your Samsung vacuum. To maintain the best performance of the filter, remove the dust on the filter frequently and clean the filter with water once a month. After cleaning, dry completely for more than 24 hours in the shade before use. When heat is applied, product malformation may occur. Have a great day. Melardo

  Answered 2 years ago by Samsung

  
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Q: QuestionWhat is the cubic feet per minute suction? Dyson is around 115cfm.

Asked 2 years ago by bill.

• A:Answer Hi bill, We appreciate your question about the cubic feet per minute this Samsung vacuum cleaner has. At this point, we measure the effectiveness of our vacuum cleaners through air watt which refers to airflow and the amount of power this vacuum has. This vacuum model has up to 150 air watts of suction power. Leo

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes this product have the Proposition 65 Warning on it at all?

Asked 3 years ago by Al1c3InW0nd3r.

• A:Answer What doesn't have the warning? I got a new puppy 6 months ago and it had the warning.

  Answered 2 years ago by TheTruth

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