Questions & Answers

Q: QuestionWIFI drops. We have an 85" Neo QLED 4K QN85C. It will give us an error message "the wireless bandwidth of the TV and Wi-Fi speakers are not the same. To complete speaker setup, select Auto Set to match the wireless bandwidth. There is no option for it

Asked 2 years ago by WiFi.

• A:Answer Hi WiFi, Within your Wi-Fi Router check to see if there is an option to place specific smart devices on specific bandwidth. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionIs there a software update available for this model soundbar ? On the Samsung website, searching for this model returns no matches.

Asked 2 years ago by JohnB.

• A:Answer Hi JohnB, You can find the available firmware for your Soundbar by going to Samsung’s website then clicking “Support” in the top right corner. Then go to “Manuals & Software” > “TVs & Home Theater” > “Home Theater” > “Sound Bars”. From there, you can select the HW-Q750C under Q Series. Download the update and install it via USB thumb stick to your soundbar. If you need additional help, there are how-to instructions on this page. Please know that Samsung Customer Service is here to assist as well. You also have the option to install SmartThings on a smart device (iOS/Android and phone or tablet) then connect your Soundbar to Wi-Fi. Within the SmartThings app you can manually check for software updates, or set it to automatic and you'll be all set. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionDoes it come with usb port

Asked 2 years ago by Anonymous.

• A:Answer Hi there, The HW-Q750C Soundbar does come with a USB port, but it is only for service. This means you can download update software to a thumb stick and then update your Soundbar if you do not have Wi-Fi. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionWould I be able to place the rear speakers in a separate room, for a Home Audio experience? Or are they permanently balanced for rear, so music would not sound as good on them. Also, is there a button on the rear speaker itself to turn it on/off?

Asked 2 years ago by T.

• A:Answer Hi T, The included rear speakers are not stand-alone speakers, therefore you cannot use them as something similar to a Bluetooth speaker. They will only ever receive rear/surround sound channels. There is not an on/off button on the rear speakers, should you not want to use them, just unplug them from the wall from the outlet. ~Samsung Solutions

  Answered 2 years ago by Samsung

  
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Q: QuestionIs this Soundbar compatible with the Samsung - Wireless Rear Speakers (Pair) - Black Model:SWA-9000S/ZA?

Asked 1 year ago by TheycallmeG.

• A:Answer Yes

  Answered 11 months ago by jc5perez5jcVerified Purchase

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Q: QuestionSamsung - Q series 5.1.2ch Wireless Dolby Atmos Soundbar w/ Q Symphony . the rear speakers don't work and after Samsung sent me two new sets and they didn't work either. I have spoke with them over well over 30 times and they haven't resolved anything

Asked 1 year ago by rexmillie.

Q: QuestionCan I run the soundbar and sub without rear speakers that comes with it?

Asked 1 year ago by Anonymous.

Q: QuestionIs this compatible with 2024 Samsung 75" T.V. Model #UN75DU6900F?

Asked 1 year ago by SamOK.

Q: QuestionIs this device compatible with WIFI 6E?

Asked 1 year ago by Steve.

• A:Answer Hi! You should have no issues connecting your HW-Q750C to your wi-fi. ~Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionCan the rear speakers be upgraded to the upward firing 9500 series

Asked 1 year ago by JayTech.

• A:Answer Which ones came with it?

  Answered 1 year ago by DavidLVerified Purchase

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Q: QuestionCan I pair PS-KS1-1 WITH THIS SYSTEM?

Asked 1 year ago by Worthit.

• A:Answer Hello Bobby! No, however the HW-Q800C Soundbar is compatible with the SWA-9500S Rear Speaker Kit. Check them out at Best Buy: https://www.bestbuy.com/site/samsung-2-0-2-channel-wireless-rear-speaker-kit-with-dolby-atmos-dtsx-black/6456115.p?skuId=6456115 ~Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionHi where can I buy replacement wire for the small speakers?

Asked 1 year ago by Me.

• A:Answer Hello Me! You can use regular speaker wire to connect the rear speakers of the HW-Q750C Soundbars rear speakers. Check it out on Best Buy: https://www.bestbuy.com/site/rocketfish-30-16-gauge-pure-copper-speaker-wire-clear/6404070.p?skuId=6404070 ~ Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionDoes the rear speakers with the Samsung Q750 have upward firing "atmos" speakers along with forward speakers.

Asked 1 year ago by Anonymous.

• A:Answer Nope just basic rear speakers

  Answered 1 year ago by LarryFVerified Purchase

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Q: QuestionI have tried everthing that I can think of :::::::::::::::: I cannot get sound and mouth to sync with each other very annoying and not much viewing fun<<<<<<<< Any suggestions??????????

Asked 1 year ago by Glen.

• A:Answer Yep that's why I started from square 1. New Samsung Q80 series 85" tv along with Samsung Q series 750C sound bar. Seamless operation

  Answered 1 year ago by LarryFVerified Purchase

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Q: QuestionCan the rear speakers from my existing Bose Home Theater system be connected to the rear speaker controller on the HW-Q750C/ZA?

Asked 1 year ago by Ron.

• A:Answer Yes, we used existing mounted speakers

  Answered 1 year ago by LindaMVerified Purchase

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Q: QuestionEvening. I'm having problems with my rear speakers. I know my sound bar and the sub woofer work but my rear speakers don't. There is no sound coming out of them.. The sound system and tv are both Samsung. Thnaks Cortez

Asked 1 year ago by Cortez.

• A:Answer I can offer some of the basics: Make sure you're the satellite base station is in Bluetooth range to begin. Pairing process is described in the manual. Check your speaker wiring connections compared to the manual. Are they connected to the correct ports (red to red, black to black)? Is the metal part of the wires making clean connection in the ports (wire insulation not in the clamp portion of the speaker)? Are you seeing LEDs light up indicating that there is power? Good luck!

  Answered 1 year ago by OnceUponATimeInHollywoodVerified Purchase

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Q: QuestionI loat my rear speakers in a move. Can i get replacement ones. What is modle number if possible.

Asked 1 year ago by ErikO.

• A:Answer Hi ErikO, Please contact Samsung Customer Service at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week. LiveChat with an agent by clicking the ‘Support’ link on the Samsung website. ~Samsung Solutions

  Answered 1 year ago by Samsung

  
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Q: QuestionAnyone have issues getting the surround / rear speakers to connect via bluetooth? I just continue to get a blinking blue light and have tried a ton of troubleshooting forums.

Asked 1 year ago by MT333.

• A:Answer You need to re-pair them. Press and hold the button on the sub woofer until it blinks and then press the pair button on the sound bar…sound bar has a power button and volume up and down - the other one is the pair button

  Answered 1 year ago by RONGARVerified Purchase

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Q: QuestionIs this compatible with 9500s Rear Speaker kit if I wanted to replace the rear speakers in the future?

Asked 1 year ago by Dave.

• A:Answer Hi Dave, The HW-Q750C Soundbar is exclusively compatible with the included Wireless Rear Speaker Kit and cannot be paired with the SWA-9500S Wireless Rear Speakers. ~Samsung Solutions

  Answered 1 year ago by Samsung

  
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