“I have a Ultra Dual Drive, all the memory is full with SandisckSecureAccess, settings, and Vault. I can't use it. I don't have any more space? Where is this information coming from? Can I erase it from the SanDisk?”

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• Yes.

  Answered by SatyajitM 2 years ago

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• You can erase it if not just choose to format it & everything will be erase, easy peazy.

  Answered by Gm719 3 years ago

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• Yes you can erase it if you're not connecting your drive directly to an Android device.

  Answered by Garfella 4 years ago

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• Hi, we would be happy to help, but it would be best to contact us directly so that we can investigate further and provide you with an appropriate resolution. You can use the Ask form at https://kb-eu.sandisk.com/app/ask/ and there is also a phone number you can call available at https://www.sandisk.com/about/contact/customer-care.

  Answered by SanDisk Team 4 years ago

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