Questions & Answers

Q: QuestionIs this flash drive compatible with iPhone 15?

• A:Answer No, this flash drive is not compatible with iPhone 15.

Q: QuestionWhat is the total storage capacity of this flash drive?

• A:Answer This flash drive has a storage capacity of 128GB.

Q: QuestionWhich USB generation does this flash drive use?

• A:Answer This flash drive uses USB 3.1 (Gen 1) interface for fast connection.

Q: QuestionWhat type of casing does this flash drive have?

• A:Answer This flash drive has an all-metal casing to help protect the drive from everyday wear and tear.

Q: QuestionWhat is the maximum read speed of this flash drive?

• A:Answer This flash drive has a maximum read speed of 150 MB/s.

Q: QuestionDoes this flash drive have a keyring hole?

• A:Answer Yes, this flash drive features a keyring hole to take your drive on the go.

Q: QuestionDoes it plug in to a samsung s21 5g to transfer photos and videos?

Asked 4 years ago by Franco.

• A:Answer Hi Brian, please be informed that you can connect this USB Drive's Type-C connector to your Samsung S21 5G mobile phone using the USB Type-C port of your phone as your phone supports connecting OTG Drives. You can use the native file manager application of your mobile phone in order to transfer photos/ videos between the USB Drive and your mobile phone. In order to know how to use the native file manager application of your mobile phone, it would be best to contact Samsung Support.

  Answered 4 years ago by SanDisk Team

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Q: QuestionAs someone who does not know much about this, can this be plugged into an iphone x and have the photos and/or music transferred directly to it. I'm trying to find something for my daughter, as she keeps filling up all of her space and can't update.

Asked 4 years ago by BB.

• A:Answer No, the SanDisk® Ultra Dual Drive Luxe USB 3.1 128GB is not compatible with the Apple iPhone X as this drive comes with USB Type C connector. However, we manufacture separate drives for iOS devices i.e iXpand Flash Drives.

  Answered 4 years ago by SanDisk Team

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Q: QuestionIt is not clear looking at the photos - connector type-A is male or female? Unfortunately specification says nothing about this.

Asked 4 years ago by iana.

• A:Answer Connector type-A is male and will plug directly into a computer’s USB port.

  Answered 4 years ago by ChipVerified Purchase

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Q: QuestionCan I store music on this flash drive and play it on my car sound system by plugging it into the USB port? Also, how much music can be transferred to this drive?

Asked 4 years ago by Brotherhood.

• A:Answer Yes if you have a plug on your radio you can put the songs in the root folder of the drive. It works great, it's all metal it hasn't broken in three weeks it transfers files at 25 to 34 mb per second! 128 gigs holds a lot of stuff you can put a whole operating system on it and run it off of it!

  Answered 4 years ago by sageVerified Purchase

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Q: QuestionDoes it work on iPad Pro?

Asked 4 years ago by Mikexv.

• A:Answer Please be informed that the SanDisk® Ultra Luxe Dual Drive USB 3.1 Type C will work with the iPad Pro if it has a USB Type C port.

  Answered 4 years ago by SanDisk Team

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Q: QuestionI need someone to show or tell me what I need to select once I put the drive into my computer, or does it transfer from computer to disk drive automatically?

Asked 5 years ago by Leon.

• A:Answer Please allow me to inform you that the SanDisk® Ultra Dual Drive Luxe USB 3.1 Type C 128GB works as regular plug and play storage device when connected to a computer. You can transfer files from computer using drag/ drop or copy/ paste method to this Dual Drive.

  Answered 5 years ago by SanDisk Team

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Q: QuestionDoes this work on a MacBook Pro?

Asked 4 years ago by Jones.

• A:Answer Yes it does work on a MacBook Pro. I have the latest one with the M1 chip as well and have been using it on both my work HP laptop and transferring files back and forth to my MacBook Pro when needed.

  Answered 4 years ago by Garza

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Q: QuestionWill the Ultra Dual Drive Luxe 128GB usb work on Galaxy S21 FE

Asked 2 years ago by deb32.

• A:Answer Yes, the SanDisk® Ultra Dual Drive Luxe 128GB is compatible with the Samsung Galaxy S21 and S20 FE as they comes with Type-C port.

  Answered 2 years ago by SanDisk Team

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Q: Questiondoes it work on Iphone ?

Asked 4 years ago by Anonymous.

• A:Answer It can if you have a type c to lightning port adapter that you attach to the flash drive

  Answered 4 years ago by TigerVerified Purchase

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Q: QuestionWill this product work in standard usb plug on hp laptop.. What does Luxe mean?

Asked 4 years ago by Mike.

• A:Answer This drive will plug in the standard USB port (USB-A) and in the the miniature USB-C (cell phones, Chromebooks, laptop). According to the online dictionary luxe is expensive and of high quality; luxurious. For whatever that is worth...

  Answered 4 years ago by SORTVerified Purchase

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Q: QuestionCan this be formatted to FAT32?

Asked 4 years ago by Auggie.

• A:Answer Yes you can do all the standard formats.

  Answered 4 years ago by DeonVerified Purchase

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Q: QuestionDoes this require an app?

Asked 2 months ago by JR.

• A:Answer Hi, thanks for connecting with us. The Ultra Dual Drive Luxe functions as a straightforward plug-and-play flash drive and doesn’t need an app for file transfer. However, the SanDisk Memory Zone app offers additional features such as simple file management, backups, and direct transfers between your phone and the drive. For detailed information, please visit (https://support-en.sandisk.com/app/answers/detailweb/a_id/52553)

  Answered 2 months ago by SanDisk Team

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Q: QuestionWhy is my drive suddenly not recognized on my IPAD PRO? IOS is updated

Asked 2 months ago by PFT.

• A:Answer Hi, we are sorry to hear this. Please try reconnecting the drive, cleaning the connector, and testing it with another device to confirm it’s detected. On iPad Pro, ensure the Files app has access and that iOS is up to date. If it still isn't recognized, restart your iPad. If the issue persists, you can open a support ticket at (https://support-en.sandisk.com/app/askweb) with a detailed problem and relevant screenshot.

  Answered 2 months ago by SanDisk Team

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