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Hey there - We suggest reaching out to Best Buy and speaking with a representative directly to discuss returns. If you are having any trouble with your IC4, please don't hesitate to reach out to our Customer Care team - we are here to help! You can call Customer Care at (800) 605-3369, Monday – Friday from 6am to 5pm and Saturday from 7 AM to 4 PM PST. - Schwinn Fitness Team
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