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Hello Drew, We are sorry to hear that you are experiencing an issue with the mop head on the Shark - Professional Electronic Steam Pocket® Mop. To assist with ordering a replacement mop head, we ask that you reach out to Shark® Customer Care at 877-581-7375. Representatives are available Mon.-Fri. 9am - 9pm ET | Sat. 9am - 6pm ET. Thank you, The Customer Support Team
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