Questions & Answers

Q: QuestionI have 5G Wi-Fi. Will this work with that?

Asked 2 years ago by Nwo.

• A:Answer We would like to let you know that shark robots require a 2.4 GHz network to complete the connection process, it will not connect to a 5GHz.

  Answered 2 years ago by Shark Support Team

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Q: QuestionHow do you get it to connect to Wi-Fi? It does not connect at least this model doesn't but the Roomba did connect but it is super loud and doesn't go over certain rugs it gets stuck and turns around and the right wheel constantly gets stuck.

Asked 2 years ago by SunnyFTW.

• A:Answer We are sorry to hear that you are having this issue with your Shark Robot. To better assist you with this we recommend reaching out to our Robot Customer Care Team at 1-888-228-5531 Monday to Friday, 9:00 am - 9:00 pm EST, as well as Saturday from 9:00 am to 6:00 pm EST.

  Answered 2 years ago by Shark Support Team

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Q: QuestionWhat’s the threshold height that this machine can go over I have a few that are atleast 3/4”

Asked 2 years ago by Mike.

• A:Answer Hi Mike, The robot can go over objects that are 3/4".

  Answered 2 years ago by SharkNinja Product Expert

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Q: QuestionAre there lights and if so are they always on? I want to keep it docked in my bedroom and don’t want any lights on. Thanks.

Asked 2 years ago by Miami.

• A:Answer There are. But very dim. Its only a small dot

  Answered 2 years ago by RokuVerified Purchase

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Q: QuestionCan you wash the filter on the rv763

Asked 2 years ago by Maizy.

• A:Answer You can but it will take a long time to dry. Wouldnt reccomend. You can bang it to remove dust

  Answered 2 years ago by RokuVerified Purchase

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Q: QuestionHow does this vacuum work on deep pile carpet

Asked 2 years ago by Curious.

• A:Answer We have extremely thick deep pile and it seems to work well! It has no trouble crawling over it. That’s for sure.

  Answered 2 years ago by thetopgunVerified Purchase

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Q: QuestionCan you manually start?

Asked 2 years ago by Anonymous.

• A:Answer Yes that is the only way I do it

  Answered 1 year ago by KathyGVerified Purchase

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Q: QuestionDoes it clean in rows or lines?

Asked 2 years ago by Great.

• A:Answer no pattern. just rambles

  Answered 2 years ago by NormaHVerified Purchase

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Q: QuestionHow many PA has this vacuum cleaner

Asked 2 years ago by Anonymous.

Q: QuestionHow It be charged considering 14,4Voltage showed in feature specification? Can It used 110V or 220V from a normal Power plug?

Asked 2 years ago by Rodrigo.

• A:Answer The docking station is the charger which plugs into 110 volts outlet. It sweeps and docks itself when charge goes low.

  Answered 2 years ago by RichardBVerified Purchase

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Q: QuestionCan I set it to only stay on hard floor surfaces?

Asked 3 years ago by chow6437.

• A:Answer No there are no settings at all.

  Answered 2 years ago by Karalynn

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Q: QuestionIs there any install?

Asked 3 years ago by Ge.

• A:Answer just the sharp app thru the app store on your phone.

  Answered 2 years ago by johnVerified Purchase

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