“I got a shark matrix 2 in 1 for Christmas and I set up my map and my carpet zones and it completely avoided my carpet even though we did a test run and it’s setup correctly. Will it switch automatically to know just to vacuum my carpet and not mop it?”
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After you set up carpet zones, you can run Carpet Verification to verify whether the robot is honoring the carpet zones you manually placed. If you'd like to update the map at any time, you can delete the current map and have the robot do another Explore Run. The app will then ask if you want to send your robot on a Carpet Verification Run. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
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