A:AnswerWe would like to let you know the battery can be replaced on this unit. You can purchase a new battery for this unit by reaching out to our Customer Care Team at 1-877-581-7375 Mon.-Fri. 10 a.m.- 7 p.m. ET, Sat. 9 a.m.-6 p.m. ET
A:AnswerYes, this vacuum is safe to use on engineered hardwood floors, including those that scratch easily. The Shark Pet Cordless Stick Vacuum is designed for use on all floor types, and its soft‑rolling, lightweight construction helps reduce the risk of scratching.
A:AnswerYes, your Shark Cordless Vacuum can definitely be used on thin washable rugs. For thin area rugs, you'll want to use the Bare Floor/Small Area Rugs setting. This makes the brush roll spin slowly, which is perfect for cleaning delicate surfaces like thin rugs without causing damage.
A:AnswerWe would like to inform you that this vacuum uses a Lithium-Ion battery. When the Lithium-Ion battery needs to be replaced, dispose of it or recycle it in accordance with local ordinances or regulations.
A:AnswerWe understand how important it is to have convenient storage for attachments on your Pet Cordless, and your comments will be shared with our internal team to help improve future designs. We truly value your input and hope you’ll choose us again in the future.