“remote volume up/down/mute does not work. Delivered 12/3/22, Sharp referred me back to Best Buy and bestbuy said remote not available and said to contact sharp.. How can I get a new remote? TV powers on, using 55" sharp remote from bedroom. HELP PLZ.”
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this issue has the boomarang effect, I was advised to go to BBY to get remote replaced, at which BBY stated their parts department does not have access to get a OEM report, again referred back to sharp of which after waiting 5 plus days I emailed for a update of which they suggested I contact encompass for a remote. disappointed at results, this TV is mounted on wall over fireplace and not easy to remove.. wish this issue could be resolved but it seems I would have to order another TV to get it resolved. I would have thought just a simple replacement of the remote would be the best solution. Totally disappointed SHARPUSA
Sorry, there was a problem. Please try again later.I haven’t had any issues with my remote. I connected my tv to my Samsung soundbar via HDMI eARC, works perfectly
Sorry, there was a problem. Please try again later.Hello, please accept our sincere apologies for this inconvenience. Kindly email us at [email protected] so that we may further help you. Place your case number in the subject line of your email.
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