A:AnswerHello- Shokz here! Yes, the Shokz OpenFit 2 earbuds are TV compatible! Since they connect via standard Bluetooth (like most wireless headphones), they will pair with any TV that has built-in Bluetooth audio or by using a wireless adapter. Please reach back out if you have any other questions. Thank you!
A:AnswerHello-Shokz here! We're sorry to hear your Shokz are not working properly. All Shokz come with a 2-year warranty. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!
A:AnswerHi there- Shokz here! Yes, the Shokz OpenFit 2 / 2+ model features a secure over-the-ear hook design and specifically includes volume controls located directly on the earbuds. They combine this with an open-ear fit that allows you to hear your surroundings.
Another great option are the Shokz OpenRun Pro 2. They use an open-ear, wraparound Ni-Ti alloy band for a highly secure fit and feature physical volume buttons located right on the earbud. They are available in a Standard and Mini size.
Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi Jack- Shokz here! Our headphones are not hearing devices; however we do have customers who use them to assist with hearing, usually by pairing the headphones to their phone and accessing a hearing aid app like Petralex, Ear Spy, Ear Trumpet, or Hear You Now. These apps use the mic on the phone to pick up surrounding sound and transmit it through the headphones. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerAs stated, I can not rate the openfit 2 model I paid for cause I didn’t get those. The air model I did receive the battery didn’t seem to last more than a few hours. I would use only 1 earbud for maybe an hour or so then put it back in the case. Later on trying to use the other earbud it wouldn’t connect until I charged the case again.
A:AnswerHello- Shokz here! Yes, Shokz OpenFit 2 earbuds are fully compatible with iPhones (iOS devices) for seamless audio streaming and connectivity via Bluetooth, allowing you to enjoy features like firmware updates and sound customization through the Shokz app. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi there- Shokz here! The Shokz OpenFit 2 are not bone conduction headphones; they are air conduction headphones that use open-ear speakers to deliver sound to your ears without blocking them. They offer a clearer and more balanced audio experience while still allowing you to hear your surroundings. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi Adrian- Shokz here! We're sorry to hear your OpenFit 2 is not functioning properly. Please ensure that the latest firmware version has been updated via the Shokz app for the best best experience with your OpenFit 2. The app also allows for customizing the touch controls. A reset may also resolve this issue. To reset place both earbuds in the charging case then press and hold the button on the charging case for 15 seconds. If the issue persists, all Shokz come with a two-year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
A:AnswerHi there- Shokz here! Yes, you can use voice assistance with your OpenFit 2. This can be customized in your phone's accessibility settings to set up "Hey Siri" or "Hey Google". Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!
A:AnswerHi there- Shokz here! Yes, the OpenFit 2 can be used with computers and most Bluetooth compatible devices. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi there- Shokz here! The OpenFit 2 utilizes AI Call Noise Cancellation technology to minimize background noise during calls. It also has Dual Microphones, two microphones in each earbud, which, along with AI-powered beam-forming algorithms, help filter out background noise. To have some extra volume boost, there is a phone setting that may help in extra loud environments.
-On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone. -On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi there- Shokz here! Yes, the OpenFit 2 does have a Find My Earbuds feature allowing you to easily locate your earbuds with a one-click ringing feature. Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
A:AnswerHi there- Shokz here! We're sorry to hear this has been your experience. The inconsistent volume between the OpenFit 2 earbuds, specifically with the right side being lower, could be due to a few reasons: a faulty earbud, improper placement, or issues with your device's accessibility settings. If you've tried adjusting the earbud's position and checking your phone's volume balance settings, and the issue persists, we suggest filing a warranty claim. Please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1.5-2 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!
A:AnswerHi there- Shokz here! Yes, the OpenFit 2 will technically pair with gaming systems (i.e., PlayStation, Xbox, etc.) but we don’t recommend it because the lag is significant and would impact gameplay, overall.
And The PS5 may not support direct pairing with OpenFit 2 or any other Bluetooth headphones for audio output. To enable the connection, you need to use a compatible Bluetooth adapter, and plug the adapter into the PS5's USB port. But it should work for any Shokz models. Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi Ethan! Shokz here! OpenFit 2 introduces groundbreaking, Shokz DualBoost™ Technology to deliver larger-than-life audio that's vibrant and dynamic. Hear the power of deep bass, crystal-clear mids and highs, and exceptional detail as you play it up on the pickleball courts or mowing the grass :) We do recommend ensuring that the latest firmware version has been updated for the best experience with your OpenFit 2!
If you find you'd like an extra volume boost, there is a phone setting that may help!
-On the iPhone, go to Settings > Sound & Haptics > Headphone Safety, make sure that the Reduce Loud Audio Feature is switched off as this will affect the volume of the headphone.
-On an Android, go to the Bluetooth Settings on the phone, find the headphone and make sure that the Absolute Volume feature is switched on for it.
Please reach out to our Customer Happiness Team if you have any other questions. Thank you!
A:AnswerHi there- Shokz here! We have a free two-year warranty on all Shokz. If the battery is not functioning properly, please visit our website to submit your claim or to contact our Customer Happiness Team. *Friendly Reminder- Shokz take 1-1.5 hours to fully charge. To ensure the longest battery life, it’s important to remove Shokz from the charger once the light turns green.* Thank you!
A:AnswerHi there- Shokz here! EMF is not a standard test conducted on headphones, so we don't have the exact amount, however all headphones radiate very little compared to most electronic devices. Most wearable devices include low-powered radiofrequency (RF) transmitters to enable them to communicate with other devices nearby.
To be sold in the United States, all such devices must meet Federal Communications Commission (FCC) limits for human exposure to RF radiation.
Wearable devices expose the user to lower amounts of RF radiation compared to exposure limits.
Please reach out to our Customer Happiness Team if you have any other questions. Thanks!
