“My touch buttons don’t work to change songs or volume is that normal on these? I just got them”

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• Hi Adrian- Shokz here! We're sorry to hear your OpenFit 2 is not functioning properly. Please ensure that the latest firmware version has been updated via the Shokz app for the best best experience with your OpenFit 2. The app also allows for customizing the touch controls. A reset may also resolve this issue. To reset place both earbuds in the charging case then press and hold the button on the charging case for 15 seconds. If the issue persists, all Shokz come with a two-year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

  Answered by Shokz 5 months ago

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• The control volumen is on the left side, the skeep song on the right

  Answered by FranciscoG 6 months ago

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• make sure that you download the Shokz app and then see if the buttons are turned off and set for touch instead. My buttons work great

  Answered by RoxanneS 7 months ago

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• It works on mine

  Answered by Justin 1 year ago

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