My touch buttons don’t work to change songs or volume is that normal on these? I just got them null

Question

Shokz · Accepted Answer

Hi Adrian- Shokz here! We're sorry to hear your OpenFit 2 is not functioning properly. Please ensure that the latest firmware version has been updated via the Shokz app for the best best experience with your OpenFit 2. The app also allows for customizing the touch controls. A reset may also resolve this issue. To reset place both earbuds in the charging case then press and hold the button on the charging case for 15 seconds. If the issue persists, all Shokz come with a two-year warranty. Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!

Answered by Shokz 3 months ago

FranciscoG · Answer

The control volumen is on the left side,  the skeep song on the right

RoxanneS · Answer

make sure that you download the Shokz app and then see if the buttons are turned off and set for touch instead.  My buttons work great

Justin · Answer

It works on mine

“My touch buttons don’t work to change songs or volume is that normal on these? I just got them”

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