Questions & Answers
- Model:
- S803-MN-BL-US
- |
- SKU:
- 6512798
Q: QuestionCan you hear a person talk like hearing aids do
Asked by Kalani.
- A:Answer Hello Kalani-Our headphones are not hearing devices; however we do have customers who use them to assist with hearing, usually by pairing the headphones to their phone and accessing a hearing aid app like Petralex, Ear Spy, Ear Trumpet, or Hear You Now. These apps use the mic on the phone to pick up surrounding sound and transmit it through the headphones. Please contact our Customer Happiness Team directly if you need further assistance. Thank you.
Answered by Shokz
Q: QuestionHi, Does Best Buy have a date by which this headphone is expected back in stock? I have some expiring reward certificates that I would like to use, but not sure how long to wait. Thanks,
Asked by Waiting.
This question was asked about the related product: Shokz - OpenRun Mini Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones - Black
- A:Answer You can get them online and at other stores. The Best Buy App and Internet address have a place where you can find where the best place to get them would be. You can also go in, order them, use your certificates while ordering and have them shipped to the store or to your door.
Answered by KathyChristopher
Q: QuestionAre there any plans of making one smaller then the "mini"? Standard was huge, returned for the mini which is better but still has to much band in the back. Product works amazing just wish it was even smaller/snugger.
Asked by Bigbuckdown.
- A:Answer Hey there! At this time, we don't have plans to make a size smaller than the Mini. Thank you.
Answered by Shokz
Q: QuestionAre these compatible with a smart TV?
Asked by Anonymous.
- A:Answer Hey there! Yes, Aeropex Mini can be connected to a Bluetooth transmitter device then connected to your TV. We do not sell Bluetooth transmitter devices; however, you can find them online and/or at your local electronics store. Thank you.
Answered by Shokz
Q: QuestionCan you use these for zoom meetings while on the computer?
Asked by KC.
- A:Answer I've used mine for several zoom meetings on both my phone and computer
Answered by Gameboy
Q: QuestionI do HIIT and Yoga a lot. Will these stay on my head, say, during jumping jacks or if I am upside down?
Asked by Anonymous.
- A:Answer Hey there! Depending on how Aeropex Mini fits your head, the headband should not move too much as you enjoy your HIIT workouts. The ear loops should fit snugly over your ears, therefore, reducing the amount of movability when jumping up and down, etc.
Answered by Shokz
Q: QuestionHow does it hook up to your phone
Asked by lori.
- A:Answer Hi Lori! Aeropex is equipped with Bluetooth v5.0 that will connect to most any Bluetooth compatible device; Aeropex can even connect to up to two Bluetooth devices at one time.
Answered by Shokz
Q: QuestionWill the mini be available in other colors?
Asked by Maggie.
- A:Answer Hi Maggie! Thanks for reaching out! As of now, there's no plan to release the Mini in any other colors.
Answered by Shokz
Q: QuestionFor cycling, do these help to alleviate wind noise?
Asked by Mark.
- A:Answer Hey Mark! We believe that safety and situational awareness comes from being able to hear our surroundings, therefore, all AfterShokz, including Aeropex has an open-ear design. Ambient noises can still be heard while wearing our headphones due to this design. However, we do include earplugs in the box for times when you want to block out environmental/ ambient noise depending on your preference and situation.
Answered by Shokz
Q: QuestionThe right side ear piece has cracked on my Shokz mini. Will Shokz repair or replace?
Asked by Coach998.
This question was asked about the related product: Shokz - OpenRun Mini Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones - Black
- A:Answer Hello -Shokz here! We're sorry to hear your OpenRun mini has broken. All Shokz come with a 2-year warranty. Please visit our website to submit your claim, and click "Support" to submit a warranty claim or to contact our Customer Happiness Team. Thank you!
Answered by Shokz
Q: QuestionWhat kind of cord it uses to charge I loat mine?
Asked by Steve.
This question was asked about the related product: Shokz - OpenRun Mini Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones - Black
- A:Answer It uses a custom charging cable, so you’ll probably have to order a new one from the company.
Answered by Grant
Q: QuestionDoes anyone know if these are waterproof?
Asked by waterproof.
- A:Answer They are water resistant and sweat resistant. I run in mine 5 days a week and sweat a lot. They are great! Not for underwater use.
Answered by Photo46
Q: QuestionYou offer this at a $50 discount. But I tried several zip codes to see if it could be sent to a friend. But it isn't available for shipping or pick up in any of these cities/states. Where is it available? It seems like a come-on.
Asked by Lucy.
- A:Answer If you put your current location, it's been available to ships free. Try that and see if it works and always Good luck!
Answered by EKbbC99
Q: QuestionHow do I sync it to my iPhone if it’s fully charged?
Asked by Anonymous.
This question was asked about the related product: Shokz - OpenRun Mini Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones - Black
- A:Answer Hi there- Shokz here! To pair your OpenRun Mini with your iPhone: 1. Start with OpenRun turned off. 2. Press and hold the Volume + Button until the LED Indicator flashes red and blue alternately. 3.Open your device's Bluetooth settings and select " OpenRun by Shokz." Audrey will say "connected." The user manual can be found on our Shokz website. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!
Answered by Shokz
Q: QuestionWhere To Buy Charger For Headphones
Asked by Mo.
- A:Answer It comes with the charger when you buy it.
Answered by Puch
Q: QuestionWhere can I buy a new charger cord
Asked by Anonymous.
This question was asked about the related product: Shokz - OpenRun Mini Wireless Bone Conduction Open-Ear Bluetooth Endurance Headphones - Black
- A:Answer Where can I pick up the charging cord for the shocks today?
Answered by Mikesshokz
































