A:AnswerJust like any battery operated item, charge it and once charged, unplug them. and when not in use for a long period of time, charge them about once a month. Otherwise the battery life will be shortened.
A:AnswerHello Jay- Shokz here! We're sorry to hear your Aeropex is not working properly. We have a two-year warranty on all Shokz, we'd be happy to assist you in filing a warranty claim so you can receive a replacement pair! Please contact our Customer Happiness Team so we can assist you further or visit our website directly to submit a warranty claim. Thank you!
A:AnswerHello Kalani-Our headphones are not hearing devices; however we do have customers who use them to assist with hearing, usually by pairing the headphones to their phone and accessing a hearing aid app like Petralex, Ear Spy, Ear Trumpet, or Hear You Now. These apps use the mic on the phone to pick up surrounding sound and transmit it through the headphones. Please contact our Customer Happiness Team directly if you need further assistance. Thank you.
A:AnswerYou can get them online and at other stores. The Best Buy App and Internet address have a place where you can find where the best place to get them would be. You can also go in, order them, use your certificates while ordering and have them shipped to the store or to your door.
A:AnswerHey there! Yes, Aeropex Mini can be connected to a Bluetooth transmitter device then connected to your TV. We do not sell Bluetooth transmitter devices; however, you can find them online and/or at your local electronics store. Thank you.
A:AnswerHey there! Depending on how Aeropex Mini fits your head, the headband should not move too much as you enjoy your HIIT workouts. The ear loops should fit snugly over your ears, therefore, reducing the amount of movability when jumping up and down, etc.
A:AnswerHi Lori! Aeropex is equipped with Bluetooth v5.0 that will connect to most any Bluetooth compatible device; Aeropex can even connect to up to two Bluetooth devices at one time.
A:AnswerHey Mark! We believe that safety and situational awareness comes from being able to hear our surroundings, therefore, all AfterShokz, including Aeropex has an open-ear design. Ambient noises can still be heard while wearing our headphones due to this design. However, we do include earplugs in the box for times when you want to block out environmental/ ambient noise depending on your preference and situation.
A:AnswerHello -Shokz here! We're sorry to hear your OpenRun mini has broken. All Shokz come with a 2-year warranty. Please visit our website to submit your claim, and click "Support" to submit a warranty claim or to contact our Customer Happiness Team. Thank you!
A:AnswerHi there- Shokz here! To pair your OpenRun Mini with your iPhone:
1. Start with OpenRun turned off.
2. Press and hold the Volume + Button until the LED Indicator flashes red and blue alternately.
3.Open your device's Bluetooth settings and select " OpenRun by Shokz." Audrey will say "connected."
The user manual can be found on our Shokz website. Please reach out to our Customer Happiness Team if you have any other questions :) Thanks!
