“Just bought HP Gaming Laptop with Windows 10. Keeps telling me my password or user name is incorrect, but it isnt.”
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Hi Val. Thanks for reaching out about this! The first thing to make sure isn't on is your caps lock. This is a super common mistake that we all do. After that, make sure if you have any special characters that your shift key is properly working. You can also click the little eyeball to see what you typed to be sure you did it right. If need be, you can restart the computer and see if that works or make an appointment for your local Geek Squad for us to take a look. To get started, please visit www.geeksquad.com/schedule to set up a free consultation at your local Best Buy.
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