Software Setup and Support
User rating, 3.6 out of 5 stars with 22 reviews.
3.6(22 Reviews)- 72 Answered Questions
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Description
Features
We will help you install and configure one software application on one computer. (Software sold separately.)
We'll activate your software if necessary, and install any critical updates.
We'll configure the software to your specifications.
We can also set up a desktop shortcut, a Start Menu item, and an icon on the Quick Launch toolbar if you'd like.
*This is a remote service, performed by a Geek Squad Agent over the Internet.
Key Specs
- Service LocationRemote
General
- Product NameSoftware Setup and Support
- BrandGeek Squad®
Other
- UPC400036525568
Customer rating
Rating 3.6 out of 5 stars with 22 reviews
(22 Reviews)Search
Rating 5 out of 5 stars with 1 review
Gook Squad fixed tough issuer
|Posted .Geek Squad was awesome they worked tirelessly to solve my computer software problem.
I would recommend this to a friendRating 5 out of 5 stars with 1 review
I can finally access my email
|Posted .I was having problems with an email address. I had tried to fix it several times on my own after searching solution on the internet and was unable to get to the email. The Geek Squad was able top fix the issue for me.
I would recommend this to a friend- Pros mentioned:Staff
Rating 5 out of 5 stars with 1 review
Geeks set up my computer
|Posted .Pros mentioned:StaffMy computer was set up and ready to go. I have always had good service with Geek Squad
I would recommend this to a friend - Cons mentioned:For computer, Service
Rating 3 out of 5 stars with 1 review
New computer would not connect to home WiFi
|Posted .Cons mentioned:For computer, ServiceMy problem with this service is that on the first day we were unable to complete a connection to remotely check the computer and I was told there would be no charge the next day when we were to try again. But on the second day they insisted I had to agree to a second charge which I did reluctantly. That person did connect remotely and they could not solve the problem but did tell me to talk with my internet provider.
I would recommend this to a friend Rating 1 out of 5 stars with 1 review
Fix my computer
|Posted .This was a joke. You cant get through by phone. opted for the 27 minute call back. got the call, then put on hold for 47 minutes then disconnected by best buy. Tried Geek Chat. Promised issue would be resolved and if there were questions they would call. phone rang when I answered call was disconnected. No other attempt was made to contact me. I had webbrowser tool bar installed on my computer along with other thing but guess what? STILL NO Sound.
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hi there. Thanks for taking time to share this with us. I'm sorry to hear about how poor this experience was for you. It's always frustrating when you feel neglected and like your time was wasted. We'd definitely like to help. Since it's been difficult to get through to us over the phone, we'd recommend connecting with the store either in person or over the phone to get started. You can find information about your local store at www.bestbuy.com/storelocator.
Rating 1 out of 5 stars with 1 review
Very Disappointing
|Posted .I was on with a Geek Squad tech for at least 45 Min and she was unable to complete the task . I am requesting a refund
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .We appreciate that you took the initiative to share this with us. It's always frustrating when a repair is unsuccessful. For support with a refund, please call us at (800) GEEK-SQUAD or (800) 433-5778.
- Pros mentioned:Easy, Helpful, Staff
Rating 5 out of 5 stars with 1 review
The agent was knowledgeable and patient.
|Posted .Owned for 3 weeks when reviewed.Pros mentioned:Easy, Helpful, StaffThe agent was patient and walked me through my problem. She was easy to understand and spoke clearly. We move smoothly the system and contacted another group when I asked for help with a related problem This was a great help for a senior with a hearing problem. She sensed that I was lagging behind and automatically slowed down. I would be happy to have her help with any future problems.
I would recommend this to a friend Rating 5 out of 5 stars with 1 review
resolution of problem
|Posted .Owned for 1 month when reviewed.Got new computer but some features of old printer wouldn't work. Technician quickly found a fix and all is working now.
I would recommend this to a friend
What experts are saying
Q: QuestionI’m not clear on what services are included. If buy a new BB PC will they: o Install Windows Home edition for me? (I would buy it at the same time.) o Be available to me for so many remote Help calls or minutes or hours if I have setup issues? Tks!
Asked by MillenniumMike.
- A:Answer Yes, they are very good with set-up and remote fixes . They will install any added items you wish as well .
Answered by Stan101
Q: QuestionI bought a laptop that should come with Windows 10 Microsoft, but when I started the laptop Microsoft ask me to pay. I won't pay because I made sure and double check in Best Buy before I bought.
Asked by Xav.
- A:Answer Take it back to the store and ask them to install the operating system. By the way, Microsoft is now charging for use of its software - even for solitaire games after a few months. You have to pay for licensing (or rental) to use Microsoft programs for windows 10. If you have older versions of programs (if you were smart enough to pay for the programs on a disk) you can download them and run them with compatibility software just like you could on previous versions of windows. Maybe you could find older versions of the programs you want and install them - run viral protection first! Also, read the fine print on your purchase receipt!
Answered by speechy2k
Q: QuestionCan best buy update asus computer that was purchased a few years ago that has windows 10, version 1903 update to version 21H1? If so, is there any cost for this?
Asked by Anonymous.
- A:Answer You can upgrade yourself for free. Google Microsoft Windows 10 update assistant and you can install the latest version pretty easily.
Answered by RH777
Q: Questionmy desk top is not working properly. when I open ccld.ca.gov forms it says cannot open.slow .
Asked by scaro1301942.