Software Setup and Support

Very professional , friendly and informative. Made sure all basics in working order.

You have to be kidding me. Three hours on the phone. 8i miles of travel to the store three times or more. An appointment to drop off a computer. An appointment requested to pick it up. Pick it up and the simple chore of renewing the virus protection (Webroot). Not done. Start it up, " Your Web root has expired". Three hours on the phone and still no agent with a working telephone to log in. Help on line goes to the sales Department. To buy more equipment that you cannot get serviced? Please Don't let me tell you about my LG big screen TV that they had nobody to service it, after I bought the service plan.

I have been trying to connect my monitor, camera, mouse, and dvd to my laptop for 8hours. The tech Shinika, I may be spelling the name wrong, but he go on my laptop and for 30 min did nothing, when I asked he started moving the mouse, he wanted me to use the notes on my laptop verses the chat, the made me very suspect something was going on, after waiting for 1 and a half for him the was movement, but he was pressing the same buttons and he asked for my password, which I denied him. After 2 and a half hours I began to ask him questions in the chat, he minimized the window, I thought maybe he was just not working and wanted to pretend he was working for the time, but more time passed so I asked "why can I not see what you are doing?", he ended our session with another done. I called back was on hold for 30 minutes the music stopped I said help, they sat there quite for 15 minutes, as I continued to say hello, then they disconnected the call, called back, and have been on hold for 2 hours and 9 minutes now. While on hold I thought I would try on line chat, the first virtual agent came on, once I stated what I need, disconnected the chat; so I tried again, once again the chat was disconnected. This the last agent (third time) asked me if I was in a session with a tech, I stated they disconnected me but the window was open, should I close it? I wanted for 22 minutes before I asked if she was still there, then she closed chat. I have my own business and need my devised up. I paid for this support believing I would get help. But I think I would do better with another service. I will be canceling this service and getting my money back. Horrible!!!!!!!!!!

The Geek Squad downloaded Microsoft 365 Office, McAfee APP and downloaded the Print driver on my new laptop and HP 8035 Printer. Even though they were swamped they were able to get it all done by 6:30pm the same day. YAHOO! What a team! Geek Squad at the Tualatin Store is the BEST!

3 agents and 6 hours later, my problem was not fixed! Then the last agent disconnected, after minimizing the chat screen, without me even realizing the session had closed!

Agent walk us thru it n fixed it !!! So helpful !!!

Excellent team, they took care of the product. I highly recommend

Geek Squad was awesome they worked tirelessly to solve my computer software problem.