Customer Ratings & Reviews

Fixed my problem quickly and efficiently. My laptop issues have been solved!

The repair was a success until I tried to use any of my Microsoft 365 programs. Microsoft Word, Excel, and PowerPoint would not open. When I called back the Agent I talked to tole me that they could not help since I did not purchase those programs from Best Buy. I was on my own.

I THINK HW DID NOT UNDERSTAND WHAT I NEEDED. I DID NOT HAVE A VIRUS..MY IDENTITY WAS STOLEN,I WANTED TO MAKE SURE THEY WERE UNABLE TO ACCESS MY COMPUTER. AND WHY DOES MY COMPUTER HAVE 6 DIFFERENT IP ADDRESSES??? NO WONDER IT ONLY TOOK HIM A MINUTE THERE WAS NO VIRUS. I THINK I DESERVE A REFUND OR AT LEAST ANOTHER SESSION WITH THE GEEK SQUAD.

Computer still jumps to other web sites from intended one. Also, it will get out of clicked URL and go back to desktop. Finally Drop Box comes up when a program is clicked on. Clair Redmond

agents Yira and Debjyoti were very efficient and pleasant. They fixed my problem and were very helpful.

My college daughter clicked on a link and a hacker took over her computer and wiped out her bank account. I brought the laptop here to have it thoroughly reviewed and cleaned up. They did a great job and we ended up buying the membership for the year. If this happens again, we don't have to worry about paying a fee.

In-store service was very good. Telephone service turned out badly. The in-store service person was great. Understood my problem and corrected it quickly.

the Geeksquad made quick work of the software install and returned my cpu in great working order

The agent was very helpful removing all the virus

Friendly and cordial did outstanding job. Tasks were performed quickly.

I had someone on geek squad remotely try and fix my laptop to remove malware. Upon the person helping me, my browser crashed and I couldn’t connect to the internet anymore. He told me to w download my hard drive and I still couldn’t not connect. I tried calling back but I would have had to wait over an hour and during this time I need my laptop for work and school. I had to purchase a new laptop

Professional nice explanation of everything and they figure out what was wrong

Agents were great,very knowledgeable and able to meet all expectations

The agent was able to help me resolve my issues, and he was patient and knowledgeable

The Geek Squad has been very helpful to us, when we purchased our Laptop, in-store, and helping to set up our printer. Whether contacting them on-line, phone or in person, all the employees have been friendly and ready to help. I would definitely recommend them to anyone.

The associate that helped me with stripping my old computer and installing the new computer with what I wanted was extremely polite,helpful and knowledgeable.

The agents were never able to connect to my computer. I ultimately had to take the computer to a local Best Buy store to have the work done. I will never again try to get "remote" service. Dealing with humans in my presence works for me.

We have a protection plan thru veruzon for all electronic. They were worthless. I talked my husband into calling Geek Squad and in less then half an hour they fixed it remotely. The company vetizon sent us too kept the machine for 3 days and said they couldn't fix and the don't get paid enough to waste their. WOW. BEST BUY GEEK SQUAD IS THE BEST

Always happy with Geek Squad tech support. My printer issue was solved. It should show in the work tickets with my name. I was switched to another agent (Meghana) who offered to clean up my computer...remove any malware etc. I communicated with her during our chat session. I am now without a browser as I was told she deleted them. NOW, I have an in store appointment tonight to correct the issue. I asked questions about chrome or edge... She said I could use both. She signed off and that was that. Total Tech subscription let me down today. The computer scan showed no viruses etc. I thought I was good to go, but, NO. I have no idea if other things were deleted. I hope the appointment tonight will resolve anything she may have done. SAD!

Topic should read we remove viruses but NOT FROM PHONES. Who uses a laptop of deak top anymore? Im very disappoitned this day learning that includes in home set up is not free of charge, and that 20% iff for being a total