1-2 of 2 Answers
try down loading Java first see if that works. hope that helped.
Sorry, there was a problem. Please try again later.Hi Vicki. Thanks for reaching out to us about this. I'm sorry you're running into issues! My first guess is going to be that you have what's called "S Mode" still on from the manufacturer. Computers under about $499 typically have this turned on which doesn't allow anything installed that's not from Microsoft. This just needs to be turned off. There should have been a card in the box to walk you through this. We can help out if you need it. To get started, you can make an appointment for your local Geek Squad or just call over. You can find information about your local store at www.bestbuy.com/storelocator.
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