“Installed Port (11/25) to stereo & Sonos system (w/ SI), everything worked. Tried installing 2nd Port for another room stereo system (12/19), forced to update to S2 before I could finish install. Using IOS 14.3, need SI for legacy product , why force S2?”

Asked by Kingwilly 4 years ago

1-2 of 2 Answers

I am still waiting to hear back from Sonos on this issue. I know with the holidays and Covid things are taking longer, but I will provide an update and hopefully a resolution to this problem...
Answered by Kingwilly 4 years ago
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Hi, and thank you for reaching out with this question. If our app detects products with S2 support, it will prompt you to update to S2, however it should not have forced you into S2. Could you reach out to us at sonos.com/support so that we can help you out further? From there you can contact us the way you prefer. We should be able to walk through your set up and get you up and running!
Answered by Sonos Customer Care 4 years ago
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