“My soundbar hasn't worked since the day I set it up.. Says "Please Stand By" Does nothing. confusing install. wanted to hook to my devices and use the remote not the weird on screen menu which worked 1 day now doesn't show on my tv screen. How do I fix?”

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• Connect the HDMI cable then use your TV remote to select that input.

  Answered by maduko 9 years ago

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• Hello Kris! We recommend attempting to reset the unit back to factory default settings by following these steps: 1 - Turn the unit ON. 2- Touch the [VOL –] and [POWER] buttons simultaneously for five seconds. 3 - The message “WAIT” → “RESET” → “HELLO” is displayed on the front panel display and then turn the power off. 4 - Try to go through the setup. If the issue persists, please check the available service options by following the next link: https://esupport.sony.com/US/p/service.pl ~Jeannette

  Answered by SonyListens 9 years ago

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