“I just purchased this TV and I’m having trouble with my Sling app. After each ad commercial the screen is black but I can hear the program. Any suggestions”
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You might want to do a restart under tools, advance settings, device preferences, and all the way at the bottom hit restart. That has helped us when one of our apps has done the same thing.
Sorry, there was a problem. Please try again later.Hi MJ, thank you for posting your concern. We regret to hear that you're having an issue with the Sling app. We’d love to help you troubleshoot your problem. In the meantime, we’ve recently released a firmware upgrade to improves the general performance of the TV. Please make sure to try that first. Your software may already be up to date. If you're not sure, follow these instructions to check which version of software you have: Turn on your TV and press the [HELP] button on the remote to display the Help Menu. Navigate to [Contact & Support] and press [Enter]. The model and the software version should be displayed on the top right-hand corner of the screen. If the version number is "v60204", you already have the most recent firmware. I hope this helps. Should you need further assistance, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Sincerely, Erin
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