“I purchased this TV New Years Eve. Since then I have had a few issues. The biggest one is that when I am using a streaming service, there is no sound! Live TV has sound but nothing when streaming. I have to unplug to fix. Help Please”
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Hi Seandaddy3, Thank you for choosing Sony. We are sorry to hear that you are experiencing audio issues with the TV while using a streaming service, this is usually not the case with our premium TVs and we'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the issue that you are having. Please check if the issue occurs when you are using the TV speakers, an external soundbar or a receiver you may also check if the issue only occurs on certain applications, channels or inputs. If you are experiencing the issue with a soundbar connected to the TV, please use this link to troubleshoot the issue: https://www.sony.com/electronics/support/televisions-projectors/articles/00137387 If you are only having the issue with the TV speakers, please use this link instead https://www.sony.com/electronics/support/televisions-projectors/articles/00023579 If you haven't already, please make sure that the TV is also up to date with the software as this will help improve the overall performance of the TV. Firmware update improves the functionality and features of your device. It can provide fixes to any performance issues that may occur. With the ever-changing advances in technology, a firmware update also helps a device remain competitive with newer models. You may check the software update v6.4960 on this link: https://www.sony.com/electronics/support/lcd-tvs-android-xh95xx_x95xxh-series-55-65-75-/xbr-75x950h/downloads/00017078 Should you need further assistance, please contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Sony.com Username: Telephone Number: Model Number: Issue: Regards, Carl
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