“I am using the HDMI ARC connection between TV and receiver but I can't get TV sound through theater speakers even though the setting is clearly not on TV speakers. I did visit the two links in one previous answer but it did not work. What am is missing?”
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My ARV Receiver doesn’t have the arc HDMI output, so I had.to use an optical cable and the TV connected itself fine. No insult intended, but are you sure your receiver has a specific arc sound HDMI output? If yes, then it may be your receiver needs to be reset. Sorry I can’t be of more help?
Sorry, there was a problem. Please try again later.Hi Rusty, thank you for choosing and purchasing our Sony 65" X950H TV! We are sorry to hear that you are experiencing audio issues with the TV while connected to your receiver. We'd love to troubleshoot the issue and make this a better experience for you. In the meantime, please follow these steps to troubleshoot the problem. · Disconnect any third-party external devices like cable boxes, satellite receivers, or gaming consoles and perform the troubleshooting steps just with the audio system connected to the TV. · Third-party devices may cause the Control for HDMI or BRAVIA Sync function of the TV and the audio device to stop working. · Update the TV and the audio system with the latest software version. · Turn on the Control for HDMI or BRAVIA Sync on both devices. · Set the ARC/eARC or TV Audio Input Mode of the audio system to On or Auto. · Note: This setting may not be available on some products. · Connect a high-speed HDMI cable to the HDMI IN (ARC or eARC) port of the TV and to the HDMI OUT (ARC or eARC) of the audio device. If the issue still occurs, please follow these steps. 1. Disconnect the HDMI cable from both devices and reconnect it. 2. On your TV, set the speaker settings to Audio System. · Note: Your audio system doesn't automatically produce sound when you connect the cable. 3. On your audio system, press the INPUT or TV button to switch the input to TV. 4. Check the OPTICAL/COAXIAL setting: Setup → Input Setup → OPTICAL/COAXIAL · If set to NONE, then change to OPT setting. 5. Turn off the TV and the audio system. 6. Turn on the TV first, then turn on the audio system. 7. On your TV speaker settings, set the Digital Audio Output to PCM. If the audio system connected to the TV doesn't support DTS or Dolby Digital, it may not output sound depending on the type of broadcast or video. Set the Digital audio out to PCM on your Android TV™device: 1. On the supplied remote, press the HOME button. 2. Select Image removed by sender. Settings. 3. Select Sound or Display & Sound. 4. Select Audio output. · Skip this step if unavailable. 5. Select Digital audio out, then set to PCM. 8. Perform a power reset on the TV and audio system: . Turn off the TV and the audio system. a. Disconnect the power cords (mains lead) and the HDMI cable from both the TV and audio system. Leave it disconnected for about a minute. b. Reconnect the HDMI cable to the HDMI IN (ARC or eARC) input of the TV and the HDMI OUT (ARC or eARC) of the audio system. c. Connect the power cords of both the TV and audio system, and turn on both devices. · Turn on the TV first, then turn on the audio system. Should you need further assistance, please feel free to contact us for help. Please email the below information to [email protected] Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Model Number: Issue: Regards, Carl
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