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Hi, bhjbroadway, You may perform a power reset and/or factory reset the TV then test it again: https://us.en.kb.sony.com/app/answers/detail/a_id/38403/. Thanks! -Vincent
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Hi, bhjbroadway, You may perform a power reset and/or factory reset the TV then test it again: https://us.en.kb.sony.com/app/answers/detail/a_id/38403/. Thanks! -Vincent