“I'm having a lot of this tv having freezing pictures on this tv, anyone else is having this problem?”
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Hi Glory, We’re sorry to hear about the freezing issues with your BRAVIA 9. Our team is aware of the problem and is working on a software update to resolve it. In the meantime, please try these steps to help reduce the issue: Turn Off BRAVIA Sync: Press Quick Settings on your remote → Settings → Channels & Inputs → External Inputs → BRAVIA Sync settings → Turn OFF BRAVIA Sync control. Use a CEC-less HDMI Cable/Adapter: This prevents the TV from rebooting due to HDMI conflicts. Turn Off Samba Interactive TV: Press Quick Settings → Settings → System → Samba Interactive TV → Turn OFF. We recommend checking our support site periodically for updates regarding a software fix. If you need additional help, feel free to contact our product support team via phone call at 239-245-6354 or chat through this link: https://us.esupport.sony.com/support/s/support-contact?language=en_US Hours of Operation: Monday - Friday 9:00 am - 9:00 pm ET Saturday - Sunday 10:00 am - 8:00 pm ET We truly apologize for the inconvenience and look forward to resolving this for you soon! Regards, Maria
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