“Bought a Sony XR-77A80J. There is a 3/4" black line all the way across the bottom of the screen above the bottom screen bezel. I thought it might be normal. My friend claims it isn't. I have tried all settings, inputs, aspect resets, etc. Normal?”
1-2 of 2 Answers
I have the same model and the same dark strip you describe and I’ve come to the conclusion it’s normal. The aspect ratios are so varied given the many sources and content available these days it makes sense that they will rarely match up perfectly with your screens aspect ratio. I’ve payed attention to every photo taken of this tv and I see the same look in every one. If you discover a different explanation, please share. I’m loving my TV in the meantime.
Sorry, there was a problem. Please try again later.Hi Ldsonyoled, Thanks for reaching out to us! We're sorry to learn about this issue. We appreciate the steps you've gone through to isolate the issue. We would like to clarify if this issue occurs only from an external source eg. Cable box, Signal Channels, Blu-ray Player, PlayStation, or any other external input? There are few things that you can check moreover. In the meantime, try performing try a power reset by unplugging the TV power cord from the wall outlet, wait two minutes, then plug the power cord back in. Test your issue again. For additional troubleshooting steps, refer to the link below. https://www.sony.com/electronics/support/televisions-projectors-oled-tvs-android-/xr-77a80j/articles/00031431 We would like to know more about the situation that you faced with the TV and turn this into a better experience. For us to better assist you, please follow the steps below for ways to contact us so we can get a better understanding of your concern. May we contact you to help? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony TV Model Number: Additional Information regarding your experience with the A80J: Sincerely, Jess
Sorry, there was a problem. Please try again later.