“Every time I turn my tv and sound bar off . The next morning I see a screensaver on my tv from the sound bar that’s now ON. How do I stop this from happening?”
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Hi CaptainRogers, We are sorry to hear about the issue you are having. Let's try to isolate and resolve this issue by following the troubleshooting steps below: Remove the batteries from the remote control to avoid sending unintentional signals to your device. Remove all connected components. If resolved, then one of the previously connected components is causing the issue. To determine what device is faulty, reconnect each component one at a time to your device. The Sound Bar may be in demo mode. To cancel demo mode, reset the Sound Bar. Press and hold – (volume down) and (power) on the Bar Speaker for more than 5 seconds. Should you need further assistance, please contact our product support team through this link: https://us.esupport.sony.com/support/s/service?language=en_US. Regards, Sam
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