“Hi, why can't I control the volume of sound bar by the tv (helix remote)? Please help, thanks!”
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Hi Ciures, We are sorry to hear about the issue you are having. We only recommend using the supplied remote control of the soundbar or a Sony TV remote to control the volume of the soundbar as we cannot guarantee the operation of a non-Sony remote control. Please reach out to your remote control manufacturer to check for compatibility. With HTS350 soundbar, enjoy deeper, richer bass and immersive surround sound. The wireless subwoofer, 320W total output, and HDMI ARC one-cable connection make it perfect for your essential home theater. Simple to set-up and beautiful to look at, this soundbar brings S-Force PRO Front Surround technology to your content for a cinematic experience. Regards, Sam
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