“My speaker won't play sound. I alternate between playing off my laptop and TV every day. Now it says my laptop is playing music, the Bluetooth is connected, but no sound. Same when I click "TV" on the top left of the BT remote to switch to my TV”
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Hi Jess, We regret to hear you're having no sound on your HTS350. To isolate the issue, can you tell us how is your laptop and TV connected to the soundbar? Is it via HDMI connection? optical? Bluetooth? In the meantime, please try to follow the troubleshooting steps on the link below: https://www.sony.com/electronics/support/home-theater-sound-bars-home-theater-systems/ht-s350/articles/00223961 May we contact you to help and get more information? If so, please email the below information to [email protected]. Apologies if you disclosed some of this information in your review and to customer service, we just want to ensure that we have your accurate details at the time of communication. Full Name: Best Buy Username: Telephone Number: Sony Model Number: Additional Information regarding your experience with the HTS350: We are sorry for the inconvenience and hope to speak to you to resolve this matter. We appreciate you and thanks again for shopping Sony! Sincerely, Sam
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