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Hi Echoing, We're sorry to hear about the audio-related issue you're having with your Sony HTS350 soundbar. Let's try to isolate and resolve this issue by following the troubleshooting steps on the link below: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00223961 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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