My HTS350 Sony surround sound. Does not Power off. I tried resetting that many times after trying to reset I unplugged from the wall when I turn back on the light still stay on null

Question

SonyListens · Accepted Answer

Thanks for reaching out, Juan. We regret to hear you are having an issue turning off your HT-S350. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles:
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00234173
https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00149845

If the issue persists or you need more assistance/information with our product, please email us at socialsupport@am.sony.com with the following details so we can best assist you:

Name:
BestBuy Username:
Model Number:
Issue:
Telephone Number:

Hope this helps.

Best regards,

Romeo
Sony Social Support

Answer

very good sound very Happy

“My HTS350 Sony surround sound. Does not Power off. I tried resetting that many times after trying to reset I unplugged from the wall when I turn back on the light still stay on”

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