“My HTS350 Sony surround sound. Does not Power off. I tried resetting that many times after trying to reset I unplugged from the wall when I turn back on the light still stay on”
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Thanks for reaching out, Juan. We regret to hear you are having an issue turning off your HT-S350. Let's try to isolate and fix the problem by following the troubleshooting steps on these articles: https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00234173 https://www.sony.com/electronics/support/sound-bars-home-theater-systems-sound-bars-surround-speakers/ht-s350/articles/00149845 If the issue persists or you need more assistance/information with our product, please email us at [email protected] with the following details so we can best assist you: Name: BestBuy Username: Model Number: Issue: Telephone Number: Hope this helps. Best regards, Romeo Sony Social Support
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