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Hi John, Please follow the steps on this link on how to properly pair your phone to the unit. https://www.sony.com/electronics/support/res/manuals/4697/b86fc6e795917dc1936ee6b2403ca164/46974182M.pdf (page 10). If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Bestbuy Username: Model Number: Issue: Telephone Number: Sincerely, Sam
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