“We bought this blu-ray player and for some reason it only plays the regular DVD, not the blu-ray disc. No picture at all. I have a Sony 55 inch Model No XBR-55X850C. Please help explain why when I hook this up by HDMI, that it doesn't work?”

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• Take it back it’s broken

  Answered by lonestaraod 6 years ago

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• Hi, JB! We regret to hear about what happened. Please send us an email at [email protected] so we can provide further assistance. ~Ralph

  Answered by SonyListens 6 years ago

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