“I have this model in my son's room. It keeps disconnecting from the internet every time that he uses it and we have to log back in. I have the same model in another room in the house and it does not have this problem. How can this be corrected?”
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Hi BROBUCOC, We regret to hear about what happened. Kindly try resetting the unit to help isolate the issue: https://www.sony.com/electronics/support/articles/00139302 ~Ralph
Sorry, there was a problem. Please try again later.How far away is this particular unit from your wi-fi router? If it is greater than 30' away, I suggest that you purchase a wi-fi enhancer and place it in the same room as the unit that disconnects. This should solve your problem.
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