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Hi TonyW, To isolate the issue, you may consider these suggestions: -Check for any foreign object inside the microphone jack of the recorder. -Make sure the plug of the connected external microphone is properly fit to the microphone jack of the recorder. -Test the external microphone to a different device. -Restart the recorder: http://helpguide.sony.net/icd/u56/v1/en2/contents/TP0000839872.html Regards, Vincent
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