A:AnswerHi Em, Thank you for the feedback on your experience with your new Sony WF-1000XM4. We're sorry to hear you're having an issue with regard to the fit of the earbuds. We provide an assortment of earbuds in various sizes to ensure there is a great fit for all ear sizes. To obtain the best fit and prevent the headsets from falling out, we recommend downloading the Sony Headphones Connect app and what it does is find the right fit for your ears and it takes you through a few simple measurements to find the ideal size of Noise Isolation Earbud Tips. Hope this helps! -Sam
A:AnswerHi JJones, we appreciate your interest in our newest industry-leading noise canceling earbuds. Yes, this unit pairs on both iPhones and Android smartphones. Thank you. ~Earl
A:AnswerHello Eric. You can remove one unit of the headset from the charging case and use the unit by itself. In this case, only the unit that has been removed from the charging case will turn on. Check here for more details: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000241111.html. I hope this helps! -Vincent
A:AnswerIt depends on more than just ANC. If you enable Speak-to-Chat, wind noise reduction, Google Asst, etc. you will likely only get about 3-4 hours of continuous playing time. I know this from experience and from talking to Sony directly. Any features you enable require processing power from the chip in the RIGHT earbud. I saw a 30-percentage point reduction in R compared to L with above features enabled.
A:AnswerHi Farhan, thank you for your inquiry. Unfortunately, the WF-1000XM4 does not currently support the Multi-point Connection feature. It can be paired with multiple devices at the same time, but unlike model WH-1000XM4: it cannot be connected with multiple devices at the same time. Hope this helps. -Sam
A:AnswerBend over...you've just been screwed by Sony. Google issues about excessive battery drain (within 15 minutes 100% to 0) after 1+ years. A known, well documented defect. Sony does not care..they would be happy to sell you another pair!
A:AnswerYes without a doubt!! I work in a super loud steel mil and it over exceeds my hearing protection given. With the ability to give you protection in ambient noise mode too. The best earbuds in the market!
A:AnswerHi, thanks for your inquiry. Yes. The WF1000XM4 works with Android. You can also pair these headphones to TVs that support A2DP (Advanced Audio Distribution Profile) Bluetooth profile. I hope this helps. Regards, Erin
