“the voice assist function (connected, noice cancelling, etc.) volume it so low I can hardly hear it. Is there any way to increase the volume? I also have the WH-1000XM3 & its volume is much louder.”
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Check the phone settings, they sound fine and I use multiple different devices with 2 different Voice assistance I’ve never had a problem
Sorry, there was a problem. Please try again later.Hi pbar, Thank you so much for reaching out with your concern, and we apologize for the inconvenience. Some of these issues can be fixed by adjusting the volume of the unit and connected audio device. If you haven't yet, please download the Sony | Headphones connect app- there you can adjust the audio of the headphones to your preferences. Please also ensure that you are wearing the headphones properly by following the steps on this link: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000237901.html If the issue persists, please update the firmware of your headphones to the latest version (v1.2.6 - Released 07/26/2021). The software includes key features, applications, bug fixes, and feature improvements. For more information, please visit the link below: https://www.sony.com/electronics/support/wireless-headphones-bluetooth-headphones/wf-1000xm4/downloads You may also try resetting and initializing the headphones to refresh the content and see if it resolves the problem: https://helpguide.sony.net/mdr/wf1000xm4/v1/en/contents/TP1000428696.html If this does not help, please email us at [email protected] with the following details so we can better assist you. Name: BestBuy Username: Model Number: Issue: Telephone Number: Thank you so much for your purchase and for choosing Sony! Best regards, Romeo Sony Social Support
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