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Make sure the headset is in the on position. And headset charger plugged in
Sorry, there was a problem. Please try again later.Hi, Mario! We are sorry to hear this issue. You can isolate this issue by following the troubleshooting steps from the link below: https://www.sony.com/electronics/support/wireless-headphones-rf-headphones/wh-rf400/articles/00022013 If you are unable to resolve your concern, please email us at [email protected] with the following details: Name: Best Buy Username: Model Number: Issue: Telephone Number: Best Time to Call: Regards, Jay
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